Charge 3 won't sync

[Simo67]

Charge 3 won't sync

Moderator edit: word choice

[Rpnelson]

I've got a Samsung note 8, I've tried all suggested options for my charge 3 which I too hot on opening day. The only way I can get anything to log is to 'set up a device' which only works 1 out of10 times. 

[SunsetRunner]

Press and hold the button on your tracker for 8 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. Restarting your tracker reboots the device but doesn't delete any data.

[JoMS]

Yesterday I unpaired my tracker, re-paired it, and then had to kick it off
Bluetooth and reconnect. So far that has worked.

[Rpnelson]

I've already done this 3x. It didn't work.

[JoMS]

Not good. I hope Fitbit find a solution to this quickly.

[vemerce]

Also having syncing issues with Samsung Galaxy S9. Everything worked fine for a few days, but now it seems that I have to restart both the tracker and the phone to get them to sync again.

I originally thought that my second phone was an issue and the bluetooth signals were getting crossed or causing interference, so I turned bluetooth off entirely on the second phone and it's had no effect. Regardless of what I do, there are definitely syncing issues that require a restart to one or both devices.

Edit: I can't prove it of course, but I think one of those 30 minutes+ updates may have bugged the syncing, because I wasn't having any issues at all until Fitbit pushed out an update.

[sc3582]

I have have fitbit Ionic since January of last year and then got a Samsung S8, it never really worked with the S8 for syncing and notifications. There was some updates for both the phone and fitbit the last month and thought I would try again on the Samsung S8, nope still doesn't sync, no notifications. I have done all the tricks re-install the app, restart the Ionic and the phone you name it I have tried all for six months. I finally gave up and use my blaze with the S8. The Ionic has no issue working with TAB S3, I was hoping that the charge 3 would be better with the Samsung S8 and after reading all these post it is exactly the same as my Ionic and won't be purchasing a charge 3. That really is a shame.. 

[MikeWorshum]

I've had mine since Thursday 10/11 and it still hasn't proved itself a keeper for me. I will be returning it via Amazon's great customer service as a defective device. I'll go back to my 30$ Timex and health phone app. that actually tracks "real" believable mileage.

[DavideFitbit]

Hi everyone, thank you for all the details, it's good to know that some of you have been able to resolve. 

If you you're having trouble with the notifications as well, please make sure that you've exhausted all troubleshooting options here. Remember that if a device isn’t yet listed as compatible, it doesn’t mean it won’t work with a Fitbit tracker or smartwatch, however, we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility. To troubleshoot syncing issues, check out our help article. 

For other devices that are listed as compatible, a new firmware update has been released for all Charge 3 users, this includes bug fixes and improvements, as you can see here. Please make sure to follow these steps to complete this update as soon as possible, and then confirm if you continue to experience any trouble to sync. 

I hope this helps, please keep us posted. 

[Midnightmouse28]

This is my second charge3 in a week. The first one had a line across the screen after the update that wouldn’t go away. Fitbit advise me to return it since it was less than 24 hours since I purchased it. I got a second charge3 and it seemed ok all week however today it refuses to sync and claims I need to update it. I try to update and it asks me if my band is plugged in. I plug it in and see the smile on the screen. I still can’t sync. I turned off the Bluetooth, restarted my phone and turned the Bluetooth back on. No sync that time either. Still can’t run the update. Tried restarting the tracker using the button area on the side. It buzzes a lot, and goes between the screen wake screen and the time but does not appear to shut down. I told the app to disconnect the device then tried to re-add it. I STILL can’t  get it to work. My wife got this as a gift for me because she loves her charge2 so much. She was even planning to get one of the special edition ones when they come out and was going to get our son one as well. Now We are not sure we want to get any more of these and might have to return mine if we can’t  get this worked out. 

[Midnightmouse28]

Not sure if it matters but my phone is an iPhone 6s. 

[soadokdls]

Just wanted to post an update. I haven’t had any sync problems since I last posted so I’m hoping it was a fluke (iPhone 7). My mom still has sync problems with hers, though (Pixel 2).

[Bob211]

My fitbit is having problems syncing too.  I can sync on the computer using a dongle, but I cannot sync on my primary device (kindle).  When I try it says "sync error, please try again"

[ttmcbride1016]

Same thing had happened to me exactly.  I have no idea how to fix it. 

[LeighJolly]

Me too. For the second time. It’s not far from being returned. Very cross.

[ttmcbride1016]

I let the battery die then recharged it and tried again. It synced and I was able to download the update.  It worked and has continued to work so far today.  I am hopeful. 

[LeighJolly]

Absolutely rubbish. Second time in a week. If it can’t store my data it’s not fit for purpose. It’s going back 

[ttmcbride1016]

My battery died completely once recharged I was able to sync to my phone and download the update.  So far the rest of the day has been good 

[DavideFitbit]

Hello, thank you for all the updates @Midnightmouse28, @soadokdls, @Bob211, @ttmcbride1016, @LeighJolly. 

It's good to know that some of you are no longer having the same trouble to sync.

In case you haven't been able to complete the firmware update, I'd also suggest that you follow the steps listed here: Why can't I update my Fitbit device?

Additionally, also try plugging your Charge 3 into the charger and restart it, and then manually sync your Charge 3 while it’s still in the charger. 

Let me know if you continue to experience any trouble after this. 

[Mizverdeize]

Out of two pages of people with issues does not qualify as a good result. We have exhausted all options as many have said including me. This is really ridiculous for a device of this magnitude.