help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't sync

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2018 11:30 - last edited on ‎11-17-2020 15:47 by Fitbit Moderator

‎10-07-2018 11:30 - last edited on ‎11-17-2020 15:47 by Fitbit Moderator

Charge 3 won't sync

 

 

Moderator edit: word choice

Best Answer
Labels:
384 REPLIES 384

‎10-16-2018 19:13

In response to leduck

‎10-16-2018 19:13

My charge3 won't set up, and it won't accept the firmware update. I also have a Samsung Galaxy8. After numerous emails and two phone calls to Fitbit, it was finally suggested I try to set up on a different device, so tried on my Sansung tablet. The tracker still won't recognize the 4digit pairing code, or the suggested firmware update. I'm going to return the tracker through Amazon. So disappointed, and countless hours wasted. 

Best Answer
0 Votes

‎10-16-2018 19:15

In response to ElaineOK

‎10-16-2018 19:15

Same here, tried with both my Samsung phone and tablet. I'm going tiki return to Anazon.

Best Answer
0 Votes

‎10-16-2018 19:35

In response to ToniSt

‎10-16-2018 19:35

I am having sync issues on a daily basis. Just to get my data to sync i am having  to spend close to 1 hr daily in the morning and then at night. Restart and all that did nothing. Do we have a better solution to this issue? is there any other update that we are going to get where sync issues are fixed? 

 

The restart process says that after the smiley face it should vibrate. There is no vibration for me, so not sure if it restarted or not. Why is everything so complicated with this device. 

Halifax, NS, Canada
Best Answer
0 Votes

‎10-16-2018 20:27

In response to 1770

‎10-16-2018 20:27

Same with me except my alta hr special edition operated like a charm, but with the new charge 3 this having to go to my galaxy s8 and pairing to get error messages for 10 minutes before being able to sync every day is too much.

Best Answer
0 Votes

‎10-16-2018 20:31

In response to 1770

‎10-16-2018 20:31

Yes mine will lose bluetooth and nothing will do to get it to reset.   Then will hrs later.  Think I am getting my Alta HR special edition back out and requesting a refund.  Will not be recommending.  Why pay for notifications if it doesn',t stay paired!

Best Answer

‎10-17-2018 08:19

‎10-17-2018 08:19

Me too!! So frustrating, I have fibromyalgia and rely on mine. I’ve tried every suggestion going but no luck. My charge 2 worked for just over a year then stopped charging. Fitbit what are you doing to fix this? Are we all getting new devices that actually work?? 

Best Answer

‎10-17-2018 08:23

‎10-17-2018 08:23

Please can Fitbit  let us know as soon as possible what you are doing about this problem?

 

Should we be sending these back for refund ? I can’t use mine at all - tried EVERY single suggestion. 

 

I rely on mine as I have fibromyalgia. Just paid a lot of money for something that doesn’t work as good as the charge 2!

Best Answer

‎10-19-2018 05:26 - edited ‎10-19-2018 05:35

In response to leduck

‎10-19-2018 05:26 - edited ‎10-19-2018 05:35

Yes, but we shouldn’t have to be doing all the work.

 

Mine worked fine initially, fresh out the box.  It would sync all-day, send me notifications, etc.  Then, the battery got low and I had to recharge the 3.  Ever since, it hasn’t synced with either laptop or iPhone SE. 

 

I spent an hour yesterday trying both with laptop connection and Bluetooth, but it never synced.  I kept the Charge 3 powered up (plugged in to the charger) the entire time!  There is an update that is showing up in the app, but since the phone can’t even find the device, it’s worthless!  This is ridiculous!!!  I’ve had at least 5 fitbits over the years, this problem should be completely gone by now, only it’s worse!  My husband no longer wants a Fitbit because his surge hasn’t been able to sync but once or twice a year.  

 

FITBIT, if you value your customers, fix this!!!!

 

 

Best Answer

‎10-19-2018 05:35

In response to Mizverdeize

‎10-19-2018 05:35

I also have sync trouble on regular base.

After every excersise my C3 don't sync.

I do have to switch of and on the Bluetooth to get it back to work again.

I do have a Samsung s7 edge phone.

Best Answer

‎10-19-2018 06:59

In response to amfisher32

‎10-19-2018 06:59

I rang Fitbit in the end. Went through loads of stuff with me.  In the end I had to delete all the data on the Fitbit device (have a go should work for you it is in settings) and then it synced. Not ideal at all as I lost all the information I had wanted from that day and night. 

 

 The guy said that Fitbit are working on this! Come on fitbit! Your reputation is at stake!! 

Best Answer

‎10-19-2018 09:46

In response to SunsetRunner

‎10-19-2018 09:46

Hi sue,
Fitbit worked with me over the phone twice. Mt C3 would sync, but then not accept firmware update or set up to be used. Never had any data, because the screen wouldn't scroll.

They kept saying it was a problem using Bluetooth to download the firmware, but the app/tracker would only instruct me to do that through bluetooth.
After a week of multiple emails (giving be wrong info)I was afraid I'd run out of time to return it through Amazon, so shipped it back yesterday.
I hope fitbit gets it fixed, I really wanted
A waterproof tracker that doesn't cost $200+.
Good luck!

Best Answer
0 Votes

‎10-19-2018 09:48

In response to SunsetRunner

‎10-19-2018 09:48

Thanks L, I had done that numerous times. The logo would appear,  but not vibrate. 

 

 

Best Answer
0 Votes

‎10-19-2018 09:53

In response to Chuck2810

‎10-19-2018 09:53

I’m on my second Charge 3 after the first stopped working on Day 2 and never synced again despite following the steps.  The new one stopped last night again two days in...  I’m going to go to store today and see if any of the suggestions in this chain work (and because I did not bring the cable)

ugh!   Even if it starts again I’m not sure I’m keeping it

Best Answer

‎10-19-2018 10:32

In response to DavideFitbit

‎10-19-2018 10:32

No, it is unresponsive to the charger or the button. Can’t reset it. Can’t update it. Can’t charge it.

Sent from my iPhone
Best Answer
0 Votes

‎10-19-2018 10:42

In response to DavideFitbit

‎10-19-2018 10:42

Mine finally starting syncing again.  Not sure what worked but I disabled the bluetooth on my Ipad and Samsung S8 and did all of the unpair/reset and then connected it to my iphone 7 and then the Samsung.  It has been working the last few days....crossing fingers that they did something to fix it for good.   The only thing is I don't understand why it counts steps when I'm hardly moving.  I get out the bed and have 600 steps just walking to the bathroom.  Weird.

Best Answer
0 Votes

‎10-19-2018 13:59

In response to DavideFitbit

‎10-19-2018 13:59

I have the same issues including that it will not restart.  I have not seen any response to all the reports of the restart process not working.  Mine is going back to the store.  These issues seem to be well known and common with no real fix beyond luck.

Best Answer

‎10-19-2018 16:43

In response to ckf

‎10-19-2018 16:43

Me too!  FB said to not return it, and they would get back to me in a day.  That was a week ago.  Best Buy will get it back with a few words.

Best Answer
0 Votes

‎10-20-2018 10:39

In response to ToniSt

‎10-20-2018 10:39

After reading through this thread and other threads with the known/common problems.  I returned mine.  I am very disappointed as I had been waiting for the Charge 3 to come out to get one but clearly it should still be in Beta testing.  This product is not ready for the market.  I hope Fitbit works out all the MANY bugs but no one should have to invest so much time into trying to make it work after purchasing it.

Best Answer

‎10-20-2018 21:51

In response to ckf

‎10-20-2018 21:51

amen to that...  Went with the Sam sung fit 2 pro myself, and returned the FBC3....  Three years of loyalty, lost.

Best Answer
0 Votes

‎10-21-2018 04:03

In response to Chuck2810

‎10-21-2018 04:03

Had the Samsung until the display went out which seems to be a commonly reported problem with that one.
Best Answer
0 Votes