Charge 3 won't sync

[Simo67]

Charge 3 won't sync

Moderator edit: word choice

[amosl]

I ever got it to work and it might have just been doing things in a particular order but it was steps that someone had posted here.Sent from my Verizon, Samsung Galaxy smartphone

[Cynciliya]

I'm having exactly the same problem. After giving the 4-digit code, it's stuck on search the device forever!

[tiuri]

Same. Tried at least 50 times to pair the device to my phone and again. Maybe in two cases I was actually given a chance to enter the pairing code and then it just timed out...

The Charge 3 is by far the worst Fitbit device ever. I don't understand that they're even still selling it when so many customers have so many problems with this device.

[colleenr5050]

Solved the problem by simply logging out and logging back in. After it wouldn’t reload/be found on Bluetooth as a device. 

This is an erratic problem that has happened a few times now with my charge 3. 

[dabsinpa]

I have tried every "solution" in this forum regarding the fact that my device no longer syncs with my phone.  I've only had my Charge3 about a month.  I am so frustrated I'm getting to the point that I want a refund.  

[c668]

I even spoke to the live help and they couldn't help,  they escalated it to a higher up but I never heard from anyone.  

[ChuckT_2]

My Charge 3 has been replaced. It was still under warranty. Took 3 chat sessions to accomplish.

I'm waiting to see (new one arrived yesterday) how well this one syncs.

(There's always Garmin (I don't do Apples))).

[mommyalmighty]

The solution doesn't work.  I updated. I unpaired it. I picked connect new device. It got to the point of accepting the code, then said it couldn't find it. It hasn't updated since the end of January. 

[grewal]

>The solution doesn't work.  I updated. I unpaired it. I picked connect new device. It got to the point of accepting the code, then said it couldn't find it. It hasn't updated since the end of January. 

That makes 2 of us!

Exactly the same problem!

Charge 3 has been annoying to me ever since I bought it.

1. Not syncing, after some random days

 unpairing and pairing helped earlier. But now....

2. Not pairing. And it hasn't paired since last few days.

What am I suppose to do with it?

Would Fitbit give me refund for this unusable product?

[scourtney]

I found my was because of poor connection and it does it about once every 10 days.  All that happens is I lose a days worth of data.  Not the end of the world
Sent from Yahoo Mail on Android

[CarlaVe]

same here got it for Christmas and worked for 2 months, lucky me!! now I would like to find out if refund is possible….

[c668]

So I bit the bullet and went into my settings on my fitbit and cleared all the data (which erases everything on the fitbit) and after that, I was able to get it to connect. Not the most ideal way of doing it, but at least now it syncs and pairs

[dabsinpa]

I didn't clear all my data but I did unpair and re-pair it.  That initially didn't work so I gave up.  Then a couple days after that, it started syncing again.  Like magic mine is working again.  

[Skippienm]

Have you called their help line? They had me do something that made it eventually synch. It’s still not as good as the charge 2.

Sent from my iPad

[Casskat96]

I'm having the same problem with my Charge 3 and Pixel 2XL

[c668]

I had to go to my settings on my fitbit tracker - click on "about" and then chose "clear user data" it unfortunately erases everything and brings it back to factory settings. then I opened the app and it easily paired up.

I would definitely try all the other troubleshooting techniques before trying this method, unless you dont mind losing all your settings.

[CharAmberger]

This did not work and I now have problems connecting with Bluetooth despite having turned BT on and off several times.

[c668]

restart your phone

[CharAmberger]

What do you mean?  What did you do inside the app

[c668]

I didnt do anything with the app, I restarted my phone so it clears the cache and set up the tracker like when I first received it