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Charge 3 won't sync

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‎01-12-2020 16:10 - last edited on ‎09-24-2020 19:06 by

‎01-12-2020 16:10 - last edited on ‎09-24-2020 19:06 by

I got a Charge 3 for Christmas. Set it up, connected to my Moto x4 phone. No problems. Except every single day it says it didn't sync and I check and it's no longer connected to my phone. Using information I found on this site I turn off Bluetooth, the app and my phone.

 

I place my watch in the charger, hold the button until I get the smiley face. Leaving my watch in the charger, I restart my phone, open the app, turn Bluetooth back on, open the account and select sync now. Every Day! For over 2 weeks!

 

I have all day sync and always connected turned on. I just can't continue to do this every day. Is there a solution?

 

 

Moderator edit: subject for clarity

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‎01-13-2020 03:31 - last edited on ‎07-04-2025 08:45 by Fitbit Moderator

‎01-13-2020 03:31 - last edited on ‎07-04-2025 08:45 by Fitbit Moderator

A warm welcome to the Community, @courtside.

Thanks for troubleshooting this syncing issue. If you are having problems connecting your tracker with your phone, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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