Charge 3 won't sync

[SunsetRunner]

Somebody has GOT to do something about this hopeless syncing problem. It is just absurd. Yes, obvouiudky I know there has to be good reception - there is. It s h iukdnt tahr 30 mins to sync. And yes obviously o ha e followed the trouble with syncing instruct oms. Still hopeless. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. Thank you so much for troubleshooting the syncing difficulties with your Charge 3 prior to contacting us. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd like you to confirm if you've followed all the steps provided in the help article: Why won't my Fitbit device sync?

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your tracker. Keep me posted, I'll be around. 

[Foxydunn]

Loaded most recent app 3.13 and now won't sync at all

[djdoena]

If you have an Android app, try go to system settings then Apps then the Fitbit App.

Now force it to stop the App completely. Now start the app the usual way and try if synching works.

I have to do this every two days or so because the app just refuses to find the watch.

[SunsetRunner]

It drives me completely mad when I am asked if I have followed advice in Why won't my Fitbit device sync?

YES I DID that is why I told you I did.

At least this time some further suggestions have been made. I have a huwawei honor 10 lite.

it would cost me a prohibitive and ridiculous amount of money to buy a new phone every time i buy a new device-

I have tried going to my phone settings, apps, fitbit app but cannot see background restrictions/limits.

[SunsetRunner]

Thank you, I;ll give that a go

[SunsetRunner]

I hate this thing. Spentb40 minutes yesterday trying to male it sync. Recent events say life is too short to spend absurd amounts of time on things that should jusy work. Only way is to reinstall app. But then I have to change all the wetting, for example now it is constantly sys cong who h I do not want as it wastes battery redu ing the life of the device. It takes about 10 mins to reset settings to what I want them to be. Driving me insane as have to work out each tone how or reset the settings. Waste of my time. 

[SunsetRunner]

Here we go again. Hate it. Spent at leat 20 minutes trying to get my honor lite 10 phone to sync with fitbit. Takes forever to sync then doesn't gold the sync. Such a waste if precious minutes of my life.