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Charge 3 won't sync

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‎05-14-2020 22:42 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

‎05-14-2020 22:42 - last edited on ‎09-17-2020 08:56 by Fitbit Moderator

Yesterday my Charge 3 suddenly stopped connecting with my iPhone 11. It does connect with a Samsung S9 but won’t do anything with my iPhone. I followed all the steps on the help articles but nothing seems to work (I did a factory reset on my iPhone as well) so I honestly don’t know what to do with this? I now have a Fitbit that won’t connect with my iPhone and is in factory reset, so I can’t use it because it has not the right settings and time. What can I do? 

 

 

Moderator Edit: Clarified subject

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‎08-10-2020 08:48

‎08-10-2020 08:48

It's great to see you around, @SunsetRunner.

 

Thanks for troubleshooting this syncing issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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