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Charge 3 won't sync

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‎02-01-2020 11:17 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-01-2020 11:17 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

My Fitbit has stopped syncing. I have followed the steps and reset and reconnected it everyday now for over a week. Sometimes it won’t even find my device and I have to try up to 9 times! I recently upgraded to an iPhone 11 and I have had trouble ever since.

 

 

Moderator edit: subject for clarity

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‎02-02-2020 04:05 - last edited on ‎09-11-2025 08:03 by Fitbit Moderator

‎02-02-2020 04:05 - last edited on ‎09-11-2025 08:03 by Fitbit Moderator

Welcome to the Community, @Sazlou.

Thanks for troubleshooting this syncing issue. If your Charge 3 isn't syncing, I recommend taking a look at the help article: Why won't my Fitbit device sync? and make sure you have followed the instructions provided there.

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-02-2020 14:16

In response to AlejandraFitbit

‎02-02-2020 14:16

I have followed the step by step and I have reconnected the device but it still isn’t syncing

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‎02-03-2020 10:58 - last edited on ‎09-11-2025 08:03 by Fitbit Moderator

In response to Sazlou

‎02-03-2020 10:58 - last edited on ‎09-11-2025 08:03 by Fitbit Moderator

Thanks for getting back, @Sazlou.

Our team is aware of this syncing problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-09-2020 02:30

‎02-09-2020 02:30

I have now put the new update on to my phone. My Fitbit will not even connect now, never mind update! It has started to lose time and it now 7 mins slow. Don’t know what to do with it

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