Charge 3 won't turn on

[Lizzie1082]

I am having issues with my Fitbit Charge, the screen won’t come on but there is a flashy green light and I tried to charge and the screen still won’t come on. Why is this happening? I haven’t even had this watch for a month, can you anyone assist?

Moderator edit: subject for clarity

[samcandles]

Phone Fitbit and they will send you a replacement.

[RDH90]

I bought charge 3 yesterday. It did sync and connect first time. It started the update process and went to install and didn’t go any further. Now it is off and I can’t get it turned back on. Trying all the steps listed nothing is working. Seeing all the problems on the forums looking at just returning this device. Have had a Charge HR for years and never once had a problem. There is no vibrate or anything when I plug it in. 

[Dhill1232]

Call them and get a new one.  Two of mine have died.  They must have the message by now that something is seriously wrong

[Mikeha59]

Hi,

Contacted them last night and they are sending a replacement out. 7 months
old. Not a good sign of a quality product ☹

Thanks

Mike

[AlejandraFitbit]

Hi all, thanks for your participation in the Community.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this display issue. @Jennylea6921, @AlexThom, @Lam_nguyen, @Dhill1232 and @smith1964us, appreciate the input.

@AndyFeys, @Hansen_rebekah, @MarieJ.D, @TerryMc, @Fayranshae, @Nithiya, @RDH90 and @Betyboo, if your Charge 3 won't turn on, I recommend taking a look at this post and make sure you have tried the instructions provided there.

@Hotchick_8686, @samcandles, @BritinBelgium, @Mikeha59 and @Claireb40, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

[samcandles]

Hi

Mine was 8 months old. I have my replacement and I feel connected with the world again 😃

Sent from my iPad

[CapeCodLady]

Once I connected it to the computer, everthing works fine. If I could not have solved it, I would have called customer service. Thank you for reaching out to all of us.

[CapeCodLady]

It took about 10 minutes to update mine & it works great.

[taituara]

Two of mine died in less than three months.

After many year I completely switched to the competition, and I'm now a happy dude who counts this thread getting longer (over 200 and counting, only here, and Fitbit admit NOTHING) :-)))

[Mikeha59]

Hi,

Thanks for the reply. Fitbit have agreed to send a replacement as a few
people have had similar issues and nothing seems to resolve it. Suspect
it's a "feature" of Charge 3s 🤔

[Jennylea6921]

Yay!!!

[Wandaasbury]

I did that to and still won't charge or come on

[ORANGEinINDY]

I have had  my charge 3 for a while now and have had the black screen on and off from the beginning, it used to comeback with a clock change, but now it has now happened 3 days in a row, day one clock change did not work, but I was able to perform the reset, day 2 I was unable to perform the reset with my 3rd party cable at work, but after a few tries I got it to reset at home with the original cable, now it has happened for a third day and I cannot reset. 

are there any other resolutions other than the reset and clock change?

I like my fitbit when its working but this needs better resolution

[JosephineR]

Tried everything . Have returned my Fitbit for replacement.

[ORANGEinINDY]

---

@ORANGEinINDY wrote:

I have had  my charge 3 for a while now and have had the black screen on and off from the beginning, it used to comeback with a clock change, but now it has now happened 3 days in a row, day one clock change did not work, but I was able to perform the reset, day 2 I was unable to perform the reset with my 3rd party cable at work, but after a few tries I got it to reset at home with the original cable, now it has happened for a third day and I cannot reset. 

are there any other resolutions other than the reset and clock change?

I like my fitbit when its working but this needs better resolution

---

An Update...third day, still no resolution with clock change or reset, but I found instructions for the long reset and I have display again. I needed longer than the 15 sec hold (25, 35 sec, maybe a bit more).

The fact that it is getting worse worries me. Is FitBit doing any thing to actually RESOLVE this? The term on this thread "Solved" is not true, it is a band-aid at best

[JosephineR]

I have returned mine for replacement. Only had it for 2 weeks.

[ORANGEinINDY]

---

@ORANGEinINDY wrote:

---

@ORANGEinINDY wrote:

I have had  my charge 3 for a while now and have had the black screen on and off from the beginning, it used to comeback with a clock change, but now it has now happened 3 days in a row, day one clock change did not work, but I was able to perform the reset, day 2 I was unable to perform the reset with my 3rd party cable at work, but after a few tries I got it to reset at home with the original cable, now it has happened for a third day and I cannot reset. 

are there any other resolutions other than the reset and clock change?

I like my fitbit when its working but this needs better resolution

---

An Update...third day, still no resolution with clock change or reset, but I found instructions for the long reset and I have display again. I needed longer than the 15 sec hold (25, 35 sec, maybe a bit more).

The fact that it is getting worse worries me. Is FitBit doing any thing to actually RESOLVE this? The term on this thread "Solved" is not true, it is a band-aid at best

---

One more update... while the screen still comes on, the bottom portion flickers, and kinda 'pixelates'

[taituara]

I was in love with Fitbit for more than 4 years, and the charge 3 changed my mind in three months. Switch brand!

[JosephineR]

Why what changed your mind so radically?

[samcandles]

Call Fitbit on 0800 069 8505 and tell them what you have tried they will
then send you a replacement.
Ironically when my replacement arrived my broken one decided to work