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Charge 3 won't update

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‎11-02-2020 08:32 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-02-2020 08:32 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

Charge 3 shows I should update. When I try I get the message "Unable to start firmware update. (May be busy or device not connected.) Try again in a few moments.

 

 

Moderator Edit: Clarified subject

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‎11-03-2020 12:24 - edited ‎03-08-2026 08:09

‎11-03-2020 12:24 - edited ‎03-08-2026 08:09

Hi there @PatGriggs81, welcome to the Community Forums. I'm sorry to hear that you're having difficulties to update your Charge 3, I'll be glad to help you with this. 

If you haven't done so yet, please follow the troubleshooting steps provided here: Why can't I update my Fitbit device?

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-03-2020 12:24 - edited ‎03-08-2026 08:09

‎11-03-2020 12:24 - edited ‎03-08-2026 08:09

Hi there @PatGriggs81, welcome to the Community Forums. I'm sorry to hear that you're having difficulties to update your Charge 3, I'll be glad to help you with this. 

If you haven't done so yet, please follow the troubleshooting steps provided here: Why can't I update my Fitbit device?

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-03-2020 12:32 - last edited on ‎11-03-2020 12:49 by Fitbit Moderator

In response to MarreFitbit

‎11-03-2020 12:32 - last edited on ‎11-03-2020 12:49 by Fitbit Moderator

I figured it out last night.


Moderator Edit: Personal info removed

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‎11-03-2020 12:50 - edited ‎09-19-2023 06:07

In response to PatGriggs81

‎11-03-2020 12:50 - edited ‎09-19-2023 06:07

Hey @PatGriggs81, thanks for getting back and for the update. I'm glad to hear that you were able to update your Charge 3. 😉

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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