help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won't update

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-02-2020 08:32 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-02-2020 08:32 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

Charge 3 shows I should update. When I try I get the message "Unable to start firmware update. (May be busy or device not connected.) Try again in a few moments.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-03-2020 12:24

‎11-03-2020 12:24

Hi there @PatGriggs81, welcome to the Community Forums. I'm sorry to hear that you're having difficulties to update your Charge 3, I'll be glad to help you with this. 

 

If you haven't done so yet, please follow the troubleshooting steps provided here: Why can't I update my Fitbit device?

 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎11-03-2020 12:24

‎11-03-2020 12:24

Hi there @PatGriggs81, welcome to the Community Forums. I'm sorry to hear that you're having difficulties to update your Charge 3, I'll be glad to help you with this. 

 

If you haven't done so yet, please follow the troubleshooting steps provided here: Why can't I update my Fitbit device?

 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎11-03-2020 12:32 - last edited on ‎11-03-2020 12:49 by Fitbit Moderator

In response to MarreFitbit

‎11-03-2020 12:32 - last edited on ‎11-03-2020 12:49 by Fitbit Moderator

I figured it out last night.


Moderator Edit: Personal info removed

Best Answer
0 Votes

‎11-03-2020 12:50 - edited ‎09-19-2023 06:07

In response to PatGriggs81

‎11-03-2020 12:50 - edited ‎09-19-2023 06:07

Hey @PatGriggs81, thanks for getting back and for the update. I'm glad to hear that you were able to update your Charge 3. 😉

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes