Charge 4 Alarms Not Working

[SunsetRunner]

I've have 2 daily alarms set on the Charge 4 and there have been multiple occasions that the alarms do not go off. Also, when I select the alarm app on the Charge 4, it freezes and restarts. My FitBit Android app is updated and I have restarted the Charge 4 multiple times. Please fix this!

[LizzyFitbit]

Hi @SunsetRunner. Welcome! It's great to have a new face around the forums.

Thanks for letting me know that the alarms on your Charge 4 aren't working correctly, as well for the restarts performed. This shouldn't be happening and I've got in touch with our Support team so they can create a case on your behalf. They'll continue assisting you via email, keep an eye on your inbox. Just note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

[SunsetRunner]

It seems that the Charge 4 release should have been delayed until bugs were fixed. Alarms are necessary for those that need medication reminders. I will be going back to the Charge 3 or switching back to Garmin. I really wanted to love the Charge update, but there are too many issues. Please get the bugs fixed, you are losing customers. 

[AlejandraFitbit]

Thanks for getting back, @SunsetRunner.

I am sorry for the delay in response and appreciate the feedback provided. Since the was a case opened for you, I recommend keeping in touch with our support team, I know they will be glad to help you out and provide you a solution.

In the meantime, let me know if you need anything else. 🙂

[Lorrel]

I have just switched to Charge 4 from the 3 and find that the settings are too sensitive. In just a few days the alarm has turned off because when I swipe to do other things, such as set Walk or Hike I inadvertently change other settings and end up not waking at the time I want. In addition the notification buzz for the alarm is far too low, even on the high setting, it wouldn't wake a gnat. When the alarm does actually work it is too quiet and I also miss on my 10 minute reminder to get up each hour as I do not feel the vibration. Could you make it more noticeable

[MeiLingSue]

I have 3 daily alarms set - reminders for medication.  I have had to go back to using my phone alarms as the Charge 4 alarms only work occasionally, if at all.  This is an important use of the Charge 4 for me - please can something be done!

[LizzyFitbit]

@Lorrel, it's great to see you around. @MeiLingSue, welcome on board.

Thanks for sharing your feedback about the alarm intensity. I'm sorry for the inconvenience that you've had, let me help you out with your Charge 4. Because you have tried adjusting the settings, I'd suggest to try the restart process. Additionally, please double check if your tracker is updated. Our team recently released a new firmware version which includes a few features and improvements on its performance.

[jcaselli]

Hi, I also have daily alarm on my Charge 4 and it works randomly, this is not acceptable in a device of this price and alleged quality. I upgraded from a Charge 2 and I love the new features, but you guys really need to polish the firmware ASAP.

[LizzyFitbit]

Hi @jcaselli. Welcome to the Community Forums.

Thanks for sharing that the alarms feature not working correctly. I understand how you're feeling about not being able to take advantage of your tracker and your feedback will be passed along so our team can work and improve our Charge 4's performance. About your inquiry, do you recall since when this started to happen? Also, may I know if you've tried restarting it?

[jcaselli]

Hi, thanks for your reply.

Yes, I did try to restart it and it seems to help at first, but it doesn't take long for the alarm to fail again. This very morning the alarm worked correctly the first time, but not the snooze function after 9 minutes, and it's not the first time that happens: I restart the device, the alarms seems to work fine again, but after a few days (at best) it fails again.

I seem to recall that the problem started after the latest firmware upgrade, when the "intelligent alarm" function was introduced.

I'm sure you people are looking into it, but it would be great to have a firmware upgrade fixing this ASAP, until this is. fixed the alarm function is all but useless, I have to set my phone alarm a few minutes later in case the Fitbit fails.

Thank you.

[LizzyFitbit]

Hi @jcaselli. I'm glad to hear from you.

You're welcome and thanks to you for replying back with the requested information. Since the alarms aren't working consistently despite of the troubleshooting steps tried, I've got in touch with the Support team so they can create a case on your behalf and continue assisting you. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

[DN19]

I have exactly the same problem that you described in both posts, never used the snooze though. So, when I set up the alarm it works for a day or 2, then it stops. After I delete it and add it again it works again for a day and then stops. Rinse and repeat. Issue started about 2 or 3 weeks after the smart alarm update, about when the gps stopped working. The gps at least is now fixed so finger crossed! 

[kat0id]

Hi, just wanted to add that I am having the same issue. I have two alarms set in the morning, one for medication and one for getting up - and it seems to be very random if they work or not.

I have Smart Wake turned on.

I hope this can be fixed because the silent alarms have been so useful up until now.

[LizzyFitbit]

Hi @DN19 and @kat0id, welcome! It's nice to see a new face around.

Thanks for sharing that you're having a similar situation with your alarms not working consistently. This shouldn't be happening and I've forwarded your posts to our Support team so they can take a deeper look and continue helping you via email. While their reply might be delayed due to the current events affecting our operations, be sure that your case is in good hands.

[bas_rodriguez]

I have a Charge 4 and I also have problems with alarms. I have upgraded to last version, I have reset the device and the alarms don't work properly. For instance, I have set alarm at 07:30 every day and the last time I saw the alarm I could see 08:30 weekends. The previous alarm was replaced. Perhaps is a problem with memory or cache becase 08:30 weekends is and old alarm that I had.

[Oohlypinon]

I’m having the same issue as well. I have multiple alarms set on my Charge 4 and they are no longer working. I have tried restarting and syncing multiple times with no luck. It started a few weeks after the last update. Please fix ASAP!

[LizzyFitbit]

Hi @bas_rodriguez and @Oohlypinon. Welcome! It's good that the community is growing.

Thanks for letting me know that the alarms aren't working on your Charge 4 and for every step tried on your own. I'm sorry that you're having this inconvenience. Because the issue persists, I've gone ahead and requested a case on your behalf so our Support team can provide you with further assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

I'll be around if you need anything else.

[jc2345]

Having the same issue. My alarm works fine for days or a week and then one morning it just doesn't go off. I have to set an alarm on my phone for a few minutes after my Fitbit just to make sure I don't oversleep.

This is getting frustrating as this is my second charge 4, the first one was recording three times more steps than I was actually taking and saying I climbed 20 flights of stairs a day even on days I never left my single story house or went into the basement. 

[LizzyFitbit]

Hi @jc2345. Welcome! It's great to have you on board.

Thanks for joining this thread and sharing the issues experienced with the alarms. I'm sorry for this inconvenience and because this shouldn't be happening, I've requested a case on your behalf so you can receive further assistance from our Support team. Just note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

In regards to the inaccuracy with the steps and floors steps and floors, I'd recommend to check this help article which explains how this data is recorded and what factors impact your Charge 4 accuracy.

[ctaylor559]

I just received my Charger 4 and I can not even set an alarm.  Previously I have used a Charger 2 for almost 4 years and never had  a problem with the alarms or the vibration.  I am a software engineer and I don’t understand how this item was released with this number of bugs.  Alas my charger 2 died or I would go back to it.  I loved the silent alarm because it does not wake the hold house.  Please get this device working correctly, how can a the charge 4 be released with a broken feature that had been working in earlier Fitbit devices for years.