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Charge 4 - Black screen

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‎08-11-2022 12:36 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

‎08-11-2022 12:36 - last edited on ‎12-14-2022 14:01 by Fitbit Moderator

My Charge 4 screen is black. At first it just kept vibrating when I hit the reset button. Now it won’t respond at all. I have tried plugging it into the charger and resetting the clock display as suggested in another post. When I did that I did get a line on the screen while it synced but it was still unresponsive after that. When I sync the charge 4 with the app it seems to be still accurately tracking my steps and my heart rate.

 

update: I got frustrated after trying everything with no luck. Lucky for me, I got insurance on it through Amazon when I bought it and they have already reimbursed me. A Charge 5 is in my future… but from all your responses something is definitely up. Was there a software update that went wrong for our devices?

 

Moderator edit:  updated subject for clarity

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102 REPLIES 102

‎12-03-2022 11:20

In response to Lisajsl

‎12-03-2022 11:20

Me too. Apple Watch. Now that I’ve read about all of your experiences, I realize that it’s a waste of my money. 

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‎12-03-2022 11:27 - edited ‎12-03-2022 11:29

In response to JuanFitbit

‎12-03-2022 11:27 - edited ‎12-03-2022 11:29

Why does the moderator keep saying the same thing? All I get from support is sorry, buy a new one. 

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‎12-03-2022 19:06

In response to MonicaBarreto

‎12-03-2022 19:06

Hi @MonicaBarreto, I’m sorry to hear that you Charge 4 has the deadly Black Screen.  When I contacted Support I was told that there is a 30 day grace period after your warranty date, if that is still the case you may be able to get a 50% off offer from them.

Good Luck!

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