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Charge 4 Loosing GPS Connection

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‎11-05-2022 06:06 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

‎11-05-2022 06:06 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

When I start a new workout, my Charge 4 often can't find GPS. When I get my phone it will connect, but when I start my run it loses GPS almost immediately. 

What do I do? Anyone with the same problem? 

 

Moderator Edit: Clarified subject

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‎11-16-2022 14:06

‎11-16-2022 14:06

Hi there @Sjoerdje. Welcome to Community Forums.

 

I appreciate you shared your experience with the Community. 

 

Environmental factors including tall buildings, dense forest, steep hills, and thick cloud cover can interfere with your tracker's ability to connect to GPS satellites. If your tracker is searching for a GPS signal during an exercise, you’ll see “ connecting” appear at the top of the screen. If Charge 4 can't connect to a GPS satellite, the tracker stops trying to connect until the next time you start a GPS exercise. For best results, wait for Charge 4 to find the signal before you start your workout.

 

Also check this article, How do I use GPS on my Fitbit device?.

 

Have a good one.

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‎11-16-2022 14:06

‎11-16-2022 14:06

Hi there @Sjoerdje. Welcome to Community Forums.

 

I appreciate you shared your experience with the Community. 

 

Environmental factors including tall buildings, dense forest, steep hills, and thick cloud cover can interfere with your tracker's ability to connect to GPS satellites. If your tracker is searching for a GPS signal during an exercise, you’ll see “ connecting” appear at the top of the screen. If Charge 4 can't connect to a GPS satellite, the tracker stops trying to connect until the next time you start a GPS exercise. For best results, wait for Charge 4 to find the signal before you start your workout.

 

Also check this article, How do I use GPS on my Fitbit device?.

 

Have a good one.

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