Charge 4 - Missing steps

[Kikila]

On Friday I am missing steps it should be 3,568 but it don't show it it has me at 2,000 and something so what can I do to fix it

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Kikila , Nice to see you around. Thank you for your message. 

Please make sure that you don't have MobileTrack activated on your Fitbit app. This feature will register the steps taken with your phone. 

If you have this active, the steps recorded by your phone may overwrite the ones recorded by your Charge 4. 

Tap on your profile picture. 
If you see MobileTrack listed. Tap on it and remove it from your account. 

[Kikila]

So how do you get the steps added back to that day I missed steps on or can i

[JuanFitbit]

@Kikila , Thank you for your reply.  

After removing MobileTrack from your account you can log an activity with the missing steps during the time frame that you got them 

How do I add, edit, or delete Fitbit data and activities?

[Kikila]

I never done it like that but I can try 

[Kikila]

I still can't get it to let me add one on Friday the 21 of this month