Charge 4 SpO2 not working and main goal widget not updating

[zta104]

I've had two issues since purchasing the band yesterday. The first is that SpO2 did not track at all last night with no error or explanation. The second issue is the android main goal widget will not update from steps to activity zone minutes. I have changed the main goal in the app settings and restarted the band but the widget still shows steps.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @zta104.

If you move frequently during sleep, the movement can interfere with the light that bounces back to the sensors on your device.

To receive EOV data, note the following:

• Make sure your Fitbit device is snug and secure before you go to sleep. For more information, see How do I wear my Fitbit device?
• Make sure your Fitbit device is charged.
• You must sleep 3 or more hours.

About the widget, which is the primary goal you have on your tracker?.

I hope to hear from you soon and let me know how the troubleshoot goes.

[zta104]

the fitbit is snug and secure and tracks a full 8 hours but no spo2, I can't even see the field anymore. My primary goal shows as steps on the widget but I would like it to be calories burned/activity minutes.

[AlejandraFitbit]

Thanks for getting back, @zta104.

I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

[rsromanoff]

I am having the same issue - while I have changed my primary goal to active zone minutes, the widget continues to display steps. Restarting Charge 5, phone, reinstalling widget, etc. doesn't help.

Thanks for any help you can provide! 

[zta104]

They never ended up helping me so I returned the watch and upgraded to an iPhone and Apple Watch instead