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Charge 4 - Support and replacement

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‎04-23-2022 12:16 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

‎04-23-2022 12:16 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

I received a Fitbit charge 4 as a gift January 1, 2022. It was purchased from Walmart November 26, 2021. They can’t do a even exchange because too much time has passed.They agreed the Fitbit was defective. ( attachment pieces have fallen out where wrist band attaches)They suggested I contact Fitbit help/ support/ warranty for a replacement.  It is still under Fitbit warranty. I have contacted Fitbit 3 times & they instructed me to take a picture & send it in an email. I received a message back they no longer do email returns /warranty .  Who can I contact to get a replacement? I had a Fitbit charge 2 that lasted 6 years! Please advise me on how to get a replacement from Fitbit for my Fitbit charge 4 

 

Moderator edit:  updated subject for clarity

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‎04-24-2022 19:39

‎04-24-2022 19:39

@Nancy-defective , Nice to see you here and thank you for taking the time to contact Support. 

 

I verified with our team and you should have received an email with your options yesterday. If you cannot find it on your inbox, please verify your spam/junk folders. Sometimes our messages are redirected there. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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