Charge 4 blank screen

[Megan5194]

I’ve seen others say they had a blank screen on their charge. My grandparents never set theirs up because of this and I’m trying to sort it but nothing is working. I don’t know how long ago they bought it so can’t return it. Is there a pin hole or anything for a factory reset?

[MarioSFitbit]

Hi @Megan5194 and warm welcome to the Community! 

I appreciate your message, and I'm sorry to hear that your grandparent's devices are showing blank screens. This is not the experience we want for our customers, and I can understand your feelings about this situation. 

Please take into consideration that some Fitbit devices have small holes for sensors such as the microphone or altimeter. Don’t attempt to restart your devices by inserting any items, such as paper clips, into these holes as this can damage your Fitbit devices.

In order to better understand the situation, could you please confirm if you see the green lights back of the pebble? Are the devices still transmitting information to the Fitbit app? 

To restart the Charge 4, please follow the steps shown here: How do I restart my Fitbit device?

[Amy321]

Hi,

I'm having the blank screen issue. My fitbit is still working, my data is still syncing to the app, green light is flashing on the back and I can still feel it vibrating but the screen is completely black. Is there anyway this can be fixed please? Thanks.

[MarioSFitbit]

Hi @Amy321 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that you are experiencing this issue regarding the blank screen of your device. I totally understand your feelings about this situation, and I'll be glad to suggest you some tips. 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon in the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. 

If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Amy321]

Hi Mario, 

I've tried all of these and still no luck unfortunately!

[MarioSFitbit]

Hi @Amy321 and welcome back to the Fitbit Community!

I appreciate your message and confirmation. I'm sorry to hear that the situation still persists. 

Thank you for your efforts as well. 

Since you have performed all the troubleshooting steps, I suggest you contact support, since they have more tools in order to find your options. Contact Us.