Charge 4 button stopped working

[Caroline1209]

Hi the side button on my charge 4 is stuck after charging. I can’t press the button at all and it won’t pop back out. The screen is black, it was fine when charging when I checked it as it was at 46% charge.

any help would be greatly appreciated.

Moderator Edit: Clarified subject

[AlejandraFitbit · Accepted solution]

Welcome to the Community, @Caroline1209.

For the button and display issues you are experiencing, I recommend restarting the unit by following the steps in the help article: How do I restart my Fitbit device?.

Let me know how it goes. 

[Caroline1209]

It worked, thank you so much ☺️

Sent from my iPhone

[AlejandraFitbit]

Those are great news, @Caroline1209.

I am glad to hear that the instructions provided worked and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!

[CynPyn]

I have this problem, too, but going through the restart isn't working - I connect it to the charger and nothing happens. I miss my Fitbit!