Charge 4 is not syncing

[Swatad]

My fitbit charge 4 not connecting , and then not syncing , the msg on tracker is " to update fitbit app" .. already updated

Moderator Edit: Clarified subject

[Swatad]

My fitbit charge 4 not connecting , and then not syncing , the msg on tracker is " to update fitbit app" .. already updated

[Mtlufc]

I’ve made sure the App is the latest. 3.86 from 2 weeks ago. I’ve reset. I’ve restarted my iPhone. I’ve told my Bluetooth to forget the Charge 4. I’ve started again. Sometimes it eats found the connecting - and nothing happens. Sometimes I get the 4 digit code and, eventually the tracker says (as you say) ‘update the Fitbit app’. IT’S UPDATED!!

[MarreFitbit · Accepted solution]

Hi there, @Swatad. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Mtlufc Welcome on board. Thanks for trying to troubleshoot the issue with your Charge 4. 

To better assist you, please make sure you've followed all the steps below in the order listed:

• Unpair your Charge 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 4.
• If there is no connection, restart your Charge 4.
• Once your Charge 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Swatad]

Its charge 4 .. however tried every thing but not happening snd i wont buy new one fyi

[Swatad]

Hi , not sure what to reply on this.

Rgds,

[Mtlufc]

Suddenly, after trying yet again, my phone and Charge 4 decided to link / even thought the tracker gave the ‘Update the app’ message again. Now my Fitbit syncs. Even though I have been wearing my Fitbit every day I have no data from 19th July until last night. 

[jofellis]

My fit bit stopped connecting and syncing May 2023 and I can't get it to work again.     I have done everything in order stated above, I get to the point where my iphone app says it's connecting to Fitbit after the code is put in but all it does is rotate.......never connects.   I've just paid my renewal 79$ and I'm to the point where it should work expecially if we are paying for it.   At least we should have a diagnostics, wtf... So it never works and we can't figure out why.   My my we consumers are getting hosed..Time to jump to iwatch, something that works.