Charge 4 is not syncing

[Luismazcu]

I have tried everything is said in other posts and is not working. 

[JuanFitbit]

@Luismazcu , A warm welcome to the Community! Thank you for your message. 

If you haven't done so yet, please have a look at this: Why won't my Fitbit device sync?
There you'll find some tips that have helped a lot of users. 

[stellow]

I have tried all of this and no joy.  What else can I do?

[Luismazcu]

Thanks but I have tried all of this and it is not working.

[JuanFitbit]

@Luismazcu @stellow , Thank you for your efforts and messages. 
Please verify that there is no Fitbit app update available .

Make sure there is no Bluetooth device connected to or nearby the mobile device . (headphones, keyboards, etc.)

Please follow these steps, some you have already done, but the order is important:

• Restart your Charge 4.
• Please on the phone, go to Settings>Bluetooth and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone's operating system version)
• Turn off the Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn the Bluetooth on again, but DO NOT attempt to connect to the tracker from here.
• Go on the app. From here, try setting up the tracker as a new device.

[stellow]

Still not working

[Luismazcu]

I have done it nevertheless it doesn’t work

Regards

[stellow]

I have just tried to link with charge 6 and that doesn't want to connect either.

[Kerryitd]

As of yesterday my charge 4 stopped syncing. I have also followed all these steps with no luck. I can't reconnect it as a different device because the Charge won't connect to the phone's Bluetooth, even though the phone recognizes the Charge as a potential pair.

[Anasab]

I just got mine to sync, but I had to completely disconnect/remove the device first. When reconnecting/adding the device, I initially had a lot of trouble getting it to add. I think the phone app kept timing out. But I got it to work by periodically tapping my phone screen to not allow it to time out and it eventually connected and synced.

Sorry for the longwinded answer.

In any case, I fear that the Charge 4 will soon outdated and made obsolete

[JuanFitbit]

Hi everybody ! Thank you for your comments and further efforts. 

Please make sure that you all have the latest Fitbit App version available.  (V.4.28).

To check the version installed. Tapp on your profile picture (upper right corner) and then help. 
On the top you'll see the app version used. 

After the installation, please turn your phone off/on. 
Open the Fitbit App. If your device is paired to you account, swipe the dashboard down to force the synchronization. 

[stellow]

We would love to do just that, but we cannot pair our watches to the app.
You need to do an update that works for us to pair our devices with the app.

[JuanFitbit]

@stellow , Thank you for your message. The update I was referring to was for the Fitbit app .
To update it, you don't need for the devices to be paired. 

After the update of the Fitbit app, try to pair  the Fitbits  with your account again as a new devices.

[stellow]

That is what I was referring to as well. I have the up-to-date version and
it will not pair.

[Kerryitd]

I have the same problem. I uninstalled and reinstalled the app to ensure it's the latest version, turned off Bluetooth in the phone, rebooted the phone and the fitbit, turned Bluetooth back on, then went to the app to pair the fitbit as a new device. It does not work. The phone sees the device but the app gives a "something went wrong " error.  When I hit try again, it searches endlessly and never pairs.

[KayDee56]

Experiencing the same issues as everyone else here. I have run through all of the suggested fixes at least twice. Disconnected, rebooted, reset, updated software / app, reset password, and I too am having problems pairing the tracker with the phone. It just times out and says something is wrong do you want to try again? But no matter how many times I reset , turn off Bluetooth turn on Bluetooth and try again over and over and over again in the last 24 hours, it is not working. It appears it may be an issue with the latest Android update - so I read in other forums. Fitbit needs to figure out a fix to this problem.

[stellow]

I have sent an email to the service team and they told me that I would get
an email when sorted out.

[granny6]

I too am having problems getting my charge 4 to work. Stopped syncing 2 days ago. I went to troubleshoot errors and followed all the ideas to resync it. Deleted app reinstalled and followed all the steps to reload. Seems like its stuck in the download step on the charger. Tries to connect but comes up with the something wrong error. If this is a app issue please fix.

[stellow]

Hopefully they will soon.

Sent from Outlook for Android<>

[ChristineEO]

Hi JuanFitibit,
I'm also experiencing the same frustration as everyone else mentioned for the last three days.
Another setback that I've now discovered is that the version of the Fitbit that previously worked on Microsoft on my computer is not available anymore and thus I cannot even try to sync via my laptop which I did previously when my phone was stolen.
I just checked the other forums to see if it is only Charge 4 having problems syncing or other devices as well, and it seems all devices stopped syncing about the same time.
Please do find and correct the problem ASAP since I'm losing my sleep stats which is needed at this time.
It's also school exam time and extra steps due to long invigilation may now also be lost in the process.

Isn't there a way to be able to sync via a computer/laptop even just for now?