01-24-2024 16:21 - last edited on 01-25-2024 09:50 by ManuFitbit
01-24-2024 16:21 - last edited on 01-25-2024 09:50 by ManuFitbit
Suddenly stopped tracking stages & no sleep score on charge 4. Have deleted data, cleared cache, logged out, etc.
Moderator edit: clarified subject.
01-25-2024 01:00
01-25-2024 01:00
Yes,same for me ,since yesterday.
01-25-2024 08:32
01-25-2024 08:32
Just got my first score in 5 days, no idea why.
01-25-2024 09:34 - edited 01-25-2024 09:46
01-25-2024 09:34 - edited 01-25-2024 09:46
Hi @55newyork @Fliss47 Welcome to the community forums.
Thank you for sharing the details about this experience with your Charge 4. Sorry to know the situation. Thanks for the attempts to fix it on your own.
@Fliss47 I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.
@55newyork keep in mind that you must see sleep stages in order to see a sleep score. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:
If you see sleep stages but don’t see a sleep score, please note that it may take a few minutes for your sleep score to appear. In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available.
The Charge 4 may need some days to collect some information (particularly regarding heart rate) and provide sleep score, sleep stages and other data. Make sure that you've also tried the restart procedure described here and check if you continue to experience the same problem.
In case the problem is related to the Fitbit app, please try the following as well:
01-27-2024 14:40
01-27-2024 14:40
Same issue with my charge 4. Noticed it started missing hours slept, score, health metrics sporadically since app update around 01 January. Now I can only get hours slept by restarting my phone OS. Don’t think google is expending a lot of energy on fitbits. Did everything the bot told you to do as well. No success. I think we can expect less and less support the closer we get to mandatory switch to google account in 2025 then phase out of fitbits altogether.
02-04-2024 08:28
02-04-2024 08:28
I have had my Charge 4 since April 2023. My sleep score was always provided until 24th January. Since then I have only received Simplified Sleep Scores. I have tried re-setting my device, but that hasn't made any difference.
02-10-2024 08:16
02-10-2024 08:16
I phoned the helpdesk and spoke with Juan, who was very helpful. It seems that for some reason my heart monitor was switched off. After setting that back to on, and increasing its sensitivity in settings, I'm pleased to say that my Charge 4 is providing proper sleep scores again.
02-10-2024 08:40
02-10-2024 08:40
02-10-2024 09:25
02-10-2024 09:25
Been receiving scores for about a week except for one day. Tried increasing sensitivity but didn’t help so switched back to normal. Sometimes going to app settings and select force stop has helped. But not always.
02-10-2024 09:59
02-10-2024 09:59