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Charge 4 not working properly

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‎10-15-2022 06:35 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

‎10-15-2022 06:35 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

since October 2 my Charge 4 is out of order - the led screen is not working and the flashing lights under the watch are not flattering anymore - when i try to charge via my computer or via the ac/dc adapter the Charge  4 won't thrill or light up - looks like my Charge 4 is broken - someone any idea how to fix it?  by the way it is a purchose via asr vitality

 

Moderator Edit: Clarified subject

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‎10-26-2022 08:07

‎10-26-2022 08:07

Hi there @Paulus1965. Welcome to Community Forums.

 

I understand how you feel about this situation. I'd recommend you check these articles, Can I extend my Fitbit's battery life? and Why isn't my Fitbit device's battery charging?.

 

If the issue persists, please contact Support Team.

 

Hope this helps.

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