Charge 4 recently doesn't sync

[Nmsg]

Hi, 

Recently my charge 4 does not sync up to my phone.

I've not made any changes of hardware of either my Galaxy fold 4 or my charge 4. 

There was a system update of the fold 4 but the charge 4 was able to sync for a few days.

I have done the following :

1) Reboot my charge 4.

2) reinstall fitbit app.

3) restart my phone(fold 4)

Even after the above it still doesn't sync. Tracker is still measuring steps and HR just not able to sync.

Any advise please?

Thanks.

Moderator edit: format. 

[Greg1982]

Charge 4 and Flip 3 here.  Non-sync issue started immediately last night after the phone updated.  Tried *everything* imaginable and started looking on here.  Everyone with a Fitbit and Samsung device is having trouble & has been for 1+ month since this update started rolling out.  You would think Fitbit would get on this!!!

Start posting in every forum you can....maybe Fitbit and Samsung will pay attention to their customers!

https://community.fitbit.com/t5/Android-App/No-sync-after-Samsung-One-UI-5-Android-13-Software-Updat...

https://r2.community.samsung.com/t5/Galaxy-Store-Apps-more/Bluetooth-issues-emerge-in-stable-Samsung...

[Alex_harmony]

I cant sync my charge 4 for over a month now. He does sync pedometar daily and when i connect the next day, he lost data on previous day!  F R U S T R A T I N G after ive trird anything i could think of with both Huawei phone and my tracker.

Any advice is welcome

[VAPeanut28]

Having the same problem. Updated my Z Fold 3 and my Charge 4 stopped syncing and I too have tried everything. Made the mistake of deleting it off me account thinking reinstalling might help but now I can't get it to add the device. Even tried deleting everything from phone and installing on tab.et that hasn't been updated but neither one will connect.

Now I have noticed that the time is incorrect and apparently the only way to fix it is to connect to the app which I can't do. This is ridiculous! 

[Lorlyn]

Exactly the same problem I'm having. I have the Samsung flip 4 and the charge 4. I have tried everything to get it to sync and no luck. I'm really frustrated with it now.

[Saegerc]

Same issue. Started immediately after Samsung update to android 13.I can see that the Bluetooth is no longer able to connect. Other bt connections are working. 

 

[VisaDiva]

I'm also having the same problem with my Galaxy flip phone. Once the phone software updated my Charge 4 won't synch. 

[Faccmil]

yes, it is VERY strange that the FITBIT Software Developers or Code Engineers were not aware of ...or prepared for an Android update....

[Robbie94]

I am having a similar problem.  I have a Motorola edge.  Since yesterday I could not sync.  Now it won't pair 

[ANMcCB]

Same thing happened to me this morning. Tried to sync but no luck. My google pixel 3 can't find my Charge 4.

[CVogue]

Same for me, with an iphone 11 Pro - tracker shows daily steps, but time went wrong, and it just won't sync.  So maddening!  I've tried all instructions found online in help and in community posts, and nothing works.   With Christmas approaching, wondering whether to get off Fitbit totally and try something else.  This is ridiculous.

[TYBT]

Same phone/Fitbit issue. Tried to chat with customer support yesterday with no luck, like Fitbit hasn't recognized the issue. Hope it's fixed soon. Very frustrating. Tried everything I can try, but basically it says it can't sync because the Bluetooth won't work when I try to pair the devices. It pops up with a message that an app is needed, but I have the Fitbit app. I've restarted, rebooted, updated, uninstalled, reinstalled, forced stop, manually attempted syncing, etc. 

[Saegerc]

I did all of the same things with the same results. I also went into
developer options to change some of the Bluetooth settings with no luck.
There are posts across several threads about the issue. The community
moderator posted that Fitbit is "working on it".

[Greg1982]

Where's the update from "we're working on it"

[Saegerc]

I misquoted the thread, it should read. °we're looking into it". At the
link below.

https://community.fitbit.com/t5/Charge-5/Failing-to-sync-after-Android-13-update/m-p/5289615

[sbrubin0]

There was another update to the Flip software, and an update to the fitbit app, but still not synching! 

[Reygana]

Same issue worked foe a bit after my Samsung update and no doesn't want to connect the device 12.12.2022

[Greg1982]

I wonder what would happen if we all just started calling their support line day and night.  DO YOU THINK THAT WOULD GET THEIR ATTENTION?!

[CoastalRunner]

Similar issue here.  Samsung Flip Z3 and Fitbit Charge 5.  Stopped syncing after Android 13 update.  Tried everything - hard start of tracker, uninstalled and reinstalled software, etc.  Contacted support three times now and each time I am told they are aware of the problem and working on it, but in the meantime, use another phone to sync to!  Like I have extra phones to use!  They did send me another tracker as a replacement, but it doesn't do me any good since it has the same software glitch.  So I've been without a Fitbit for about two weeks now during a time when I could really use the training and fitness feedback.  I'm at the point that if they don't get a software patch soon, I may be looking into a Garmin watch or other fitness tracker.

[Faccmil]

Same issue here.....charge 4 ...Z Fold 4 ....support finally acknowledges issue with Android update...States developers are working on patch or fix...

But no Eta....suggest to use another phone....only have one phone