Charge 4 screen fading

[Eledhel72]

Hello. My charge 4 screen has been getting dimmer over the past few months and now it's at the stage that I can only actually see the screen when I'm somewhere dark. Even then the middle of the screen is barely readable and the outer edges aren't much better. I have tried adjusting the brightness and restarting the device but nothing improves the display and it's getting worse. Looking for suggestions to help. Many thanks

[55Bar59]

Mine does this randomly, as long as I can see it, I scroll

to settings, and click on it, and it will get brighter, I have a Charge 4, Otis a pain though as it does whenever it wants very aggravating

[Crazygamer53]

I did the same with mine, it definitely is a pain. I hope that yours doesn’t go the same route that mine did. Good Luck!

Sent from my iPad

[JuanFitbit]

@Crazygamer53 , Nice to see you around. Thank you for taking the time to share your experience. 

@Eledhel72 @55Bar59 , A warm welcome to the Community! Thank you for your reports and efforts. 

Please give us a call or chat with so that our team get a closer look at your cases. Please click here to get connected. 

See you around. 

[Eledhel72]

I suspected this might be the case from what I've been researching. I've had it 18 months now so it's well out of warranty. Thanks for the info 👍

[JuanFitbit]

@Eledhel72 , Thank you for the update. 

Even if the warranty should have expired, please contact our team. Maybe they have other information that might be helpful. 

See you around. 

[Act6gether]

I just spent an hour on the Chat trying to get help with this.  First, Natalie A. just cut me off.  Then Jose told me to to a dark room and never came back.  I will NOT be buying another FITBIT product after many years of enjoying them.  They could have at least just tell me the truth about the screen fading. 

Terrible customer service.

[psucat]

Mine just started doing this within the past month.  I thought I accidently changed the setting but did not.  It's really hard to read it in bright light or sunshine.  Very disappointed with this.  If they know it's a problem, they should recall it.  I don't want the new Charge 5 because of needing to subscribe to get most of the features I like. 

[Crazygamer53]

Try changing to another clock face to see if that helps, call the Support Team, if it is still under warranty you should 

be able to get a replacement. I understand totally why you don’t want a Charge 5, for me, it seems to have too many

of the same problems that the Charge 4 is experiencing.  I ended up getting a used Charge 4 from the Shop Goodwill 

auction site.  I was able to get it for $10 plus shipping, I received it today and it seems to be functioning fine.  I wasn’t investing any more money but the price was right and if it works for 6 months or more I’ll be happy.  I am also in the process of writing Corporate, I’m not sure if it will doing any good but I need to tell them how disappointed I am in their products, their customer service and the company as a whole.   I wish you well, I hope that the Support Team can help you.  Let me know how you make out.

[psucat]

Actually, mine is a charge 3, I was thinking it was the 4 but regardless, it's doing the same thing.  I also have noticed that once I drop below 50%charge it dims significantly.  But I will try changing the clock face and see if it makes a difference.  Thanks.  I did contact support and they told me to reset my charge 3.  I will try that as well. 

[Crazygamer53]

The Charge 3 is able to be totally shut down, have you tried that? This is a link that shows you how. https://youtu.be/ijnofRhSzaI
When I’m not using my Charge 3 I always shut it down. I don’t know if bringing it back to factory settings would help or not. I know how frustrating this is for you. Good Luck, keep me posted.
Sent from my iPad

[MrJohan]

I have the same problem as described by Eledhel72. I have done all that is suggested here - and from help desk. The screen is still black. The outcome is that I could get a free Charge4 or 50% on a new product. (My Charge4 was within warranty). I ordered a new Charge5 - and hope this will last MUCH longer that this one!

[Crazygamer53]

Hi, I am sorry that this also happened to you, but I am delighted that you were still under warranty. I hope that the Charge 5 lives up to its expectations for you. Read over the Forum comments on the Charge 5 so you are aware of problems that you might (fingers crossed that you don’t) expect and can take action quickly. If and when I’m
ready for a Change 5, I will check in with you to see it is working out for you. Best of luck with your new Charge 5…Happy Stepping!

Sent from my iPad

[MrJohan]

Thank you for your useful reply! Yes, I will keep my eyes open and fingers crossed. Sendt fra min Galaxy