Charge 4 screen is black

[potassu2]

My charge 4 has a complete black screen. It has been barely used, pretty much was in the box for about 3 years after a using it a little bit.

I followed the instructions multiple times to reset it and had done so but still no luck. Then after fiddling with it some more I realized that the screen does work but the brightness is extremely low. I can only barely see the screen after turning the surrounding lights off and being in a pitch dark room. Managed to get to settings on it and tried the different brightness options but still did not fix the issue.

Has anyone encountered this issue with their charge 4? Do you guys know any way to resolve it?

I am suspecting the lcd screen may need to be changed. Please lmk. Thank you!

Moderator Edit: Updated label

[FatimaFitbit]

Hi there @potassu2! A warm welcome to the Fitbit Community!

Thank you for reporting that the brightness of your Charge 4's screen is too low and for all your efforts.

I suggest you try to change the clock face.

Have you tried to restart your device? If not please follow these instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you notice a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When the tracker vibrates and shows a smile icon, the tracker has restarted.