Charge 4 screen wake isn't working

[Goozenberry]

The only way I can get the charge 4 to display is to push the button on the side. Seems to have started about 4 days ago or so. 

Thanks

Moderator edit: subject for clarity

[neevehadar]

hi! thank you for responding !
turns out i did not know you could scroll down on the quick settings and saw there was a “screen wake” option. i got it now though!
thanks so much!! i love my fitbit so much!

-neeve hadar

Sent from my iPhone

[RedBaron0715]

I posted with the idea to help out. Contacted FitBit Support and was told to make sure Sleep Mode and DND were not on. Then was told to make sure Screen Wake was on. I was told you can tell it is on if it was lit. I had to physically push on the screen, to turn the Screen Wake setting on. Then I navigated back to the Clock Face. Screen Wake has been working for me since - when I have this arm motion, and try to look af the screen like reading a watch, I see the FitBit info readily displayed on the screen.

Just as an fyi, this was initially working fine for me after the initial configuration. What broke the Screen Wake functionality was when I applied the suggested FitBit update. After the update, the Screen Wake would not work, until I called FitBit Support and followed the suggested steps.

[LizzyFitbit]

Hi @neevehadar and @RedBaron0715. It's great to see you here again.

@neevehadar, you're welcome and thanks to you for the update. I'm glad the Screen Wake function started working well after adjusting the settings and I hope you continue enjoying the experience with your Charge 4!

@RedBaron0715, thanks for confirming that you wanted to help other members experiencing this issue. I'm sure many members will find your post very helpful! I also appreciate your feedback about your Charge 4 firmware update. Be sure that your comments will helps us to work harder and improve your experience with our products.

If you need anything else, don't hesitate to let me know. 

[LouiseMarkey]

Done that still not working 

[LizzyFitbit]

Hi @LouiseMarkey. I'm glad to see you here again.

Thanks for trying the suggestions from my post and I'm sorry that the screen wake is still not working on your Charge 4. Because the possible steps were already tried, I've gone ahead and requested a case on your behalf so you can receive help from our Support team. Just note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

I'll be around if you need anything else.

[TeeeGeee]

Thanks for your help! The Fitbit is working.
Thomas Gordon

Moderator Edit: Personal info removed

[AlejandraFitbit]

Thanks for getting back, @TeeeGeee.

Those are great news, I am glad to hear that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!

[Dana-Dew]

Thanks!  Worked for me!

[LizzyFitbit]

Hi @Dana-Dew. Welcome on board.

Thanks for joining this thread and I'm glad the suggestions shared in this thread worked on your Charge 4. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted

See you around.

[alha]

Great tip! Thanks.

[LizzyFitbit]

Hi @alha. Welcome to the Community.

You're welcome and I'm glad the tips shared in this thread helped you to get your Charge 4 working correctly. Hope you can continue enjoying the experience with your tracker and if you have time, check our Health & Wellness board where you can create your own topics and share your tips to reach your fitness goals.

Have a nice day! 😎

[laceyashton89]

This also worked for me. Thanks 

[LizzyFitbit]

Hi @laceyashton89. Welcome! It's nice to see a new face around the forums.

Thanks for trying the tips shared in this thread and I'm glad they worked on your Charge 4. This is great news and I hope you continue enjoying the experience with your tracker. If you have time, check out our Health & Wellness board where you can share your experiences, meet people and create new topics.

See you around.

[JEBHeaton]

I’ve never achieved screen wake since getting Charge 4 in July. Followed the tips below- still doesn’t work. Been having other gps issues and getting help from Customer Service who have done a couple of resets in last week. Further ideas welcomed...

[LizzyFitbit]

Hi @JEBHeaton. Welcome to the Community Forums.

Thanks for sharing the issues experienced with your Charge 4 and for your efforts in contacting our Support team. In regards to your first question, even though you've tried some steps, may I know if the Screen Wake is turned on? Did you make sure the Sleep Mode and DND mode were turned off? Have you also tried the restart process? These details will help me to investigate on my end and continue helping you.

About your other question, is the issue with your Charge 4 not connecting to the GPS? Did you try using the other GPS functions? If you haven't done so, I'd recommend to check this help article which also includes some troubleshooting tips to ensure its connection.

I look forward to your response.

[JEBHeaton]

Hi Lizzy

I’ve been through a couple of restarts with your colleagues’ assistance recently and this seems to have resolved gps connection problems. I’m still testing this out in different scenarios, so can’t say definitely cured yet.🤞
DND & sleep mode both off. I’d already done this after reading Community posts. Just to clarify, is there a setting somewhere to switch Screen Wake on? I’ve been through all the menus but possibly missed the obvious! 🙄
Thanks for the assistance. Janet
Sent from my iPad

[Zappadosis]

Same here!?

[Zappadosis]

I’ve tried turning off the dnd but that screen doesn’t respond! 

Help please...

[LizzyFitbit]

Hi @JEBHeaton and @Zappadosis. It's great to see you in this thread.

Thanks for taking the time to troubleshooting your trackers with the suggestions posted above. As you may know, your tracker's screen turns when you turn your wrist toward you. However, you need to make sure the Screen Wake, DND and Sleep Mode settings are set correctly. That being said, please hold the button of your Charge 4 and swipe left to access the quick settings screen. Then scroll down to find the Screen Wake settings and make sure it's turned on. When you turn it off, the icon appears dim with a line through it.

Keep me posted.

[JEBHeaton]

Hi Lizzy

Been in Settings ( after Weather on my device) and I can scroll down through the following;
Brightness
Vibrations
Heart rate
DND (off)
Sleep mode (off)
Schedule (on)
Sleep interval (11-7)
Active zone minutes notifications (on)
Screen time out ( medium)
GPS settings
About

And that’s it!
Look forward to your reply, thanks

Janet

Sent from my iPad