Charge 4 shows No Data on tracker but sleep tracks in app

[Jmb88]

Fitbit has sleep data in app after syncing, but shows No Data for sleep on the Fitbit itself

Moderator edit: subject for clarity

[KateFitbit]

@Jmb88 could you try syncing the tracker and then take a look again and see if it has updated? Thanks! 

[Jmb88]

Hi there
I have. I currently have 3 sleeps on the app. I just don't know why the
device still shows no data

[TBer7]

Sleep metrics were syncing but oxygen variation has inexplicably stopped syncing After the last two nights. Every other sleep metric is still there. Any reason?

[KateFitbit]

@Jmb88 Can you sync, swipe up, and wait a few seconds and see if it populates.  

[djsublime]

Hi,

I'm having the same issue. I can see sleep data in the app on my phone but nothing on my Charge 4. I've got the latest updates installed, have rebooted it, resynced and still nothing.

[Giampi71]

I suffer the same bug. It's only a visualization issue on the tracker as the sleep is correctly registered in the app. I hope it is going to be fixed in the next update that hopefully is coming soon.

[Jmb88]

I'm yet to have am answer still

[djsublime]

Thanks. Yes guessing it must just be visual issue given the data is being synced to my phone.

[Jmb88]

Yeah it seems to be, the data on my phone looks ok

[AlejandraFitbit]

Hello guys, I hope you are doing fine.

I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

Regarding this sleep issue, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

[Giampi71]

Thanks @AlejandraFitbit . I hope the developers will take the opportunity to fix the same problem also for Charge 3 since it exists since the beginning. Thanks!

[SunsetRunner]

It could be a coincidence but ... yesterday I set a weight goal and I constantly got "sleep is not tracked" on the device despite several syncs. It had worked until then. I deleted my weight goal and after a sync it once again showed the duration of my sleep.

[Emm81]

Is there a solution for this problem yet? I have the same thing. Sleep tracking works and shows up on the ap on the phone but on my Charge 4 screen reads no score and no data. I don't mind not being able to have the data on it. I hate having the space for it there but never populated.

[I_Claudia]

I have the same issue with No Data for sleep on the Charge 4 display. So frustrating. Also can't update to latest firmware - I don't even have the option to update - and thus can't install Spotify app. Not very happy. Have synced, have uninstalled and reinstalled the Fitbit app on my phone, made sure Fitbit app continues to run in the background on my phone, deleted the device from my phone and Fitbit account and added it again, rebooted the device, restarted my phone, done everything that's recommended and no dice. Got the Charge 4 yesterday and am very disappointed. 😞

[Jons1963]

The sleep data not showing on the graph on the Fitbit app only happens when you sleep through midnight. If the entire sleep duration in in the same day it registers fine. If it crosses midnight it places one data point and then try’s to graph left, instead of right. Several folks have verified this is the problem, and nobody has proven it wrong.

hope this helps to fix it more quickly....

[pbgarcia]

This actually worked! Thank you!

[Miapoy]

Is there any solution for this? It showed the data for me the first day I got it, then up until now no data in the tracker. 

[Arasam]

Hi Alejandra,

Any update on this issue? 

As others,  I've tried all the combinations of syncing and rebooting and nothing worked.

Thanks

[AlejandraFitbit]

Hey guys, thanks for getting back. 

Regarding your inquiry, while we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience and understanding will be much appreciated.

Let me know if you need anything else.