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Charge 4 syncing issues

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‎01-15-2023 01:29 - last edited on ‎01-16-2023 15:02 by Fitbit Moderator

‎01-15-2023 01:29 - last edited on ‎01-16-2023 15:02 by Fitbit Moderator

I sync my charge 4 on a daily basis with the iOS app, yet it takes several minutes. Occasionally it simply times out and gives me an “couldn’t sync” error. I tried pairing it again, but still it is dog slow. 

got the latest firmware

Any thoughts?

 

 

Moderator Edit: Clarified subject

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‎01-16-2023 15:03 - edited ‎06-13-2023 09:55

‎01-16-2023 15:03 - edited ‎06-13-2023 09:55

Hi there, @Marti93. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 4 before reaching out. 

In addition to the steps you've done so far, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-16-2023 15:03 - edited ‎06-13-2023 09:55

‎01-16-2023 15:03 - edited ‎06-13-2023 09:55

Hi there, @Marti93. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 4 before reaching out. 

In addition to the steps you've done so far, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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