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Charge HR 2 Screen Shifting and Inverting

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‎08-30-2019 04:17 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

‎08-30-2019 04:17 - last edited on ‎09-08-2020 13:33 by Fitbit Moderator

My screen keeps shifting to the side and mirroring. It'll be fine, and suddenly it shifts to the left so I can only see about 3/4 of the screen. Everything is inverted, so all the letters/numbers show up backward. 

If I put it on the charger and hold the power button, it'll reset, but not for any appreciable amount of time.

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‎09-01-2019 11:54 - last edited on ‎12-25-2024 10:21 by Fitbit Moderator

‎09-01-2019 11:54 - last edited on ‎12-25-2024 10:21 by Fitbit Moderator

@blacklatina101 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 display not working correctly and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-27-2020 12:24

In response to AlvaroFitbit

‎09-27-2020 12:24

What was the fix?  Mine is inverting the screen and sliding off to the side too.

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‎09-28-2020 07:54 - last edited on ‎12-25-2024 10:21 by Fitbit Moderator

In response to Melissaaa

‎09-28-2020 07:54 - last edited on ‎12-25-2024 10:21 by Fitbit Moderator

@Melissaaa Thanks for stopping by!

Let me help you with your Charge 2 screen inverting the characters. Please try restarting your tracker by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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