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Charge HR can't sync

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‎02-09-2021 06:07 - last edited on ‎02-09-2021 08:22 by Fitbit Moderator

‎02-09-2021 06:07 - last edited on ‎02-09-2021 08:22 by Fitbit Moderator

Can't sync my charge hr. The first time I tried the device was found but never synced. I got out and tried again, now it can't even find the device. 

 

 

Moderator Edit: Clarified subject

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‎02-09-2021 08:24

‎02-09-2021 08:24

@Bella1226 Thanks for being part of our Community! 

 

Let me help you with this. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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