Charge HR charging problems

[Hockins]

My Fitbit charge HR is having charging problems😒 and don’t know what to do

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @Hockins 

I would try restarting your Fitbit Charge. You will not lose any of your data doing so. Look here to see how: https://help.fitbit.com/articles/en_US/Help_article/1186.htm Also, check your charger and make sure the pins are clean as well as. Look here for instructions: https://help.fitbit.com/articles/en_US/Help_article/2005.htm

Also try changing the outlet

😃Let me know if these steps answered your question and resolved the issue.

[Viktorija]

Hello, i do as You say, but nothing change. I put my charge3 to fill up batery, screen see 100%, but 2 min and c3 shut down, batery life 0%, they say.

[SunsetRunner]

Hello @Viktorija 

Did you try restarting your Charge HR? If you did so and your still experiencing issues I would contact Fitbit Customer Service here: https://myhelp.fitbit.com/s/support?language=en_US

[SunsetRunner]

Hello again @Hockins 

I just wanted to check in with you to see if restarting your Charge HR resolved your issue. 😃 Keep me posted 

[LZeeW]

@Hockins   The Charge HR was released in 2016 and discontinued in 2017.  The type of rechargeable battery in a Fitbit has a lifespan of 3-5 years.  I believe your Charge HR reached the end of its battery lifespan. 

@Viktorija   Your Charge 3 is a newer model, but also discontinued.  You can try a restart immediately after you get the battery to 100%, but there is a good chance your battery is also at the end of its lifespan.

[Viktorija]

Hello, how i can change baterry?

[SunsetRunner]

Unfortunately that’s not possible @Viktorija 

[Viktorija]

Thank You, maybe You now, witch fitbit clock have the same wirtband connection wie charge3, i have bayd same reserve, now i will use.