help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge HR clock time is slow

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-01-2016 15:09 - last edited on ‎04-30-2022 09:10 by Fitbit Moderator

‎01-01-2016 15:09 - last edited on ‎04-30-2022 09:10 by Fitbit Moderator

My clock is 7 minutes slow. How do I adjust it to the correct time? I have already restarted it 3 times, by plugging it in to the charger, pressing the button for 10 seconds, waited for V4 to show on the display, then released button, and unplugged from the charger.

 

 

Moderator edit: updated subject for clarity. 

Best Answer
Labels:
26 REPLIES 26

‎10-20-2019 05:35

In response to Skidiva2

‎10-20-2019 05:35

You don’t. Fit bit is a sham. Eventually the clock will always slow down.
Best Answer
0 Votes

‎10-26-2019 09:34

‎10-26-2019 09:34

My clock display is suddenly 2hrs slow. How do I change it

Best Answer
0 Votes

‎10-27-2019 08:42

In response to TarinFitbit

‎10-27-2019 08:42

I logged out, logged back in, and synched my device to my iPhone once again. I did not have to do a restart or register as a new device. (My problem was that my computer (MAC) and iPhone both registered the time change, and my data was correct for the new time, but the clock on my HR2 was still showing Daylight Saving Time. After completing the above three steps (not the five recommended), my HR is showing the correct time again.

Best Answer

‎10-27-2019 12:42

In response to senora75

‎10-27-2019 12:42

Thank you. That worked
Best Answer
0 Votes

‎02-13-2020 11:39

In response to USAF-Larry

‎02-13-2020 11:39

Hi Larry/Ohio,

                       I'm a little confused on your comment of " BTW, Fitbit fitness trackers are not recommended for children" maybe I'm wrong but don't Fitbit sell them for kids? There is a "Fitbit Ace 2" on the website because I was looking at it for my grandkids. Please help me out here.

 

Thanks, Rendy

Best Answer
0 Votes

‎10-23-2021 13:02

In response to DSepi

‎10-23-2021 13:02

Same here!  Time is different than my synced smart phone on 3 different Fitbit devices, including my newest, the Charge 5!  I've done all the fixes I could find, nothing has worked.  How is this NOT a Fitbit problem, as opposed to a user issue that I am led to believe?  I can't believe I bought a new one, guess I'll never learn.  And why said Fitbits aren't for kids, why do they make a model for them then? 🤷🤦

Best Answer

‎04-26-2022 04:26

‎04-26-2022 04:26

Hi @beesting63

I have also had issues with this what I did is I connected to WiFi on my Fitbit and it corrected itself!

to do that:

1. Click on profile icon in app

2. Click on Fitbit icon
3. Scroll down the menu until you see “Wi-Fi Settings” 

4. Click on Wi-Fi Settings 

5. Connect to a Wi-Fi network 

6. your done!

6.5. Re-sync your Fitbit if it didn’t work automatically 

 

Best Answer
0 Votes