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Charge HR presumably broken

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‎01-12-2021 16:34 - last edited on ‎01-13-2021 03:07 by Fitbit Moderator

‎01-12-2021 16:34 - last edited on ‎01-13-2021 03:07 by Fitbit Moderator

My new charge hr is set up and connected to my Fitbit account, however just this morning it has suddenly dropped dead. The weird thing is it’s on full charge, and the only thing my Fitbit will show is the battery percentage when plugged in to the charger.

I have tried restarting multiple times, but it’s still not working.

 

How do I fix this?

 

 

Moderator Edit: Clarified subject

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‎01-13-2021 03:09 - last edited on ‎11-05-2025 05:53 by Fitbit Moderator

‎01-13-2021 03:09 - last edited on ‎11-05-2025 05:53 by Fitbit Moderator

@0920_2020 I hope you're doing well!

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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