Charge HR won't sync and is displaying wrong time of day

[Tabbyw7124]

My charge HR all of a sudden will not sync and is displaying the wrong time of day. I have already reset it a couple times and nothing has changed. I'm not sure what else I can do?

[brantb24]

Mine was doing the same things--Time wrong, no sync, error message in app, re-booted randomly with v102 popping up. 

I chatted through the support window and the customer service rep was great.  Took my info and immediately arranged for a replacement to be sent to me.  I hope the issue is fixed with the new device.  I guess we'll see!  Just wanted to give props to Reynaldo in their Cust Service department!

[pldpld]

I agree - as MKeeney said - I used live chat. It gave me a bit of control
as I stopped the person from trying things that were going down the wrong
garden path.

[GMC1223]

Hi pldpld, no I did not have any error messages at all, it just would not sync.. I just reinstalled the fit bit app and it synced to the correct day and time. I hope I don't have this problem again, but if I do I will reinstall the app again. I should not have to do this, but I will until fit bit resolved the problem and hopefully that is soon....

[Elizabe]

What worked for me after 4 frustrating days.... Done update from iphone, turned off/ on time zone setting through the advance settings Re synced... Fit bit turned itself off for 10 seconds then finally time and date reset..hope this helps someone .

[MKeeney]

My new HR arrived today! However, in a very annoying turn of events, my OLD one suddenly started working yesterday after weeks of nothing but trouble. ! All the icons are back on the dashboard, it's synching like a champ, and the time is correct... so now what? Anyone else's "magically" fixed? 

[Busse70179]

I was able to fix mine myself. After 3 hours. I did everything they listed to do. I checked to see if the dongle was recognized and it was. I reset my fitbit,  and reinstalled the apps, tried setting it up as a different device but then it couldn't find it to add because the blue tooth error. Took me getting to my last rope and removing the dongle completely out of my comp. Syncing with my tablet worked first then I was able to turn off my bluetooth on my tablet (which wasn't helping prior to pulling dongle) and reinstalled dongle and was able to sync with comp. However I do want to note my fitbit was totally dead before charging. Honestly I just figure that maybe during charging having both my tablet and comp in the same room might be causing conflicts with the blue tooth. It only happens after charging so far where the time and date go all screwy and it won't sync. I've had my fitbit since Feb 2015 and I never had a problem with it until recently so it isn't the device in my case.

[orcaboy]

Try moving all bluethooth devices to another room and then re-try syncing...it worked for me

[Busse70179]

Usually when I problem solve I have both in the same room. Maybe i didn't give enough time for my blue tooth on my tablet to fully disable since I was trying to hurry and get it fixed.

[orcaboy]

Check everything...tablets,watches,ipods,sonos,phones...anything that can be bluetoothed

[orcaboy]

Also found that you have to go to the fitbit icon on the lower right corner of windows seven computers...right finger clic on the fitbit icon and then click sync now...using the app still is not working but this fix is how I can get it to sync everytime.

[ceoeditor]

Thanks. I've been trying some of the options listed here, but it's a real time suck and frustrating to have to keep tap dancing like this. I'm a bit miffed that a product I paid $149 is not reliable. 

[Jean_Rorich]

I'm traveling abroad and have been having the same issues. Rebooting the device, removing and reinstalling the iOS app on 3 different Apple devices and still no resolution. The iOS devices don't even detect the Charge HR now. Think it's time for something that actually works. I expected the Fitbit to last longer than 5 months.

[TimSkov]

I have the exact same problem with syncing, which has been going on for about a week. And the last couple of days a full battery charge amounts to about 12 hours of use.
This is pretty sad. 

[MaxV]

For no apparent reason mine came back to normal a day ago - started syncing with both Iphone and USB, time is correct. Do not know what to say....

[MKeeney]

YAY! Mine, too! Apparently they have fixed whatver was broken. Hoepfully for good! 

[MKeeney]

"Tap-dancing" gave me a chuckle and was a very apt description of the whole useless process. 🙂 Is yours working now? I hope so! 

[ceoeditor]

I can sync with my phone but not my Mac. It’s an improvement.

[Amywazwaz06]

I updated mine in December. Not sure exactly when. But all data has not been syncing with my phone since December 15. It has been so slow when syncing the last few weeks that I left it syncing when I went to sleep. But didn't check back to see the data was saved. It seems like this is a software issue some how connected to the last software update with the app. Everything. Worked fine before that. I am hoping all of my data is not Jair lost since December 14 until now. I have also tried the reset. It did not work.

[Amywazwaz06]

Yes I having short battery time since the update in December. Also.

[MaxV]

Coeditor, did you try to keep only one device nearby with bluetooth on? They may interfere. Good luck