Charge not showing up under Bluetooth settings

[Meechy517]

My charge will not show up under my Bluetooth settings so that I can connect it and sync it with my Fitbit app. I saw that someone posted to make sure notifications are enabled and they are. What do I do now?

[MarcoGFitbit]

Hello @SATXrunner, thanks for joining the conversation, I appreciate your insight about this situation. @Speedster, it's great to see you again, I hope you're doing well. 

@Speedster, I appreciate your participation in the forums, would it be possible for you to let me know what was the options provided to you by our Support Team? As mentioned earlier, I contacted our Support Team in our behalf as I’ve reached the limits of what I can do for you here on the public community forums, so it will be very helpful to know what resolution you were given. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[szwiers]

If you replace the charger hr under a new device do you lose all the data?

[MarcoGFitbit]

Hello @szwiers, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate your participation in the Forums and for taking the time to post your question. Please note that your data gets stored in our servers, meaning that if you replace your tracker, add a new one or change phones, the data already synced and stored in your account will not be deleted, once you log in to your account from a new phone or add a new device to your account, you will still be able to see your historical data. 

I hope this resolves your inquiry, if there's anything else I can do for you, please feel free to reply. 

[Bert5799]

Perfect! Thank you.

[MarcoGFitbit]

Hello @Bert5799, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have joined the conversation, you're very welcome, I hope the information provided earlier has been helpful for you. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Rodmose]

Cannot sync anymore 

[RachelClarkson]

Thanks!!! 

Select ‘All day syncing’ on Blaze and it will request to pair. Finally worked. Thank you 😊 

[Aball0416]

Thank you so much, I woke up and my charge 3 wouldn’t pair with my phone, I followed this and it worked perfectly. Thank you!!!!

[Archiedott]

This is my second Charge 3 and I am having the same problems again so I know how you feel!

[jlcs16]

These instructions worked for me.  I just wasted time on a chat with Fitbit. The customer rep told me my phone was not compatible so therefore I could not sync.  I had no problems for at least a year and a half syncing my phone so no reason I shouldn't be able to continue to do it.  I got the wrong information from Fitbit.  All I needed was these instructions to get my bluetooth seeing my fitbit again so that I could sync.

[metaphorz]

This does not work for me. I am unable to get a bluetooth connection via an iPhone X and a Charge 3. I have deleted and reinstalled the app, reset the fitbit, restarted the iPhone. I have the Charge connected via the cable and it shows it is charging (95%). When I go to the app, it shows it is endlessly trying to find the fitbit. When I go to Bluetooth, turn it on/off, Charge 3 is not showing.

I also tried removing device from the fitbit app, and then trying to add it back in, but it cannot find the fitbit via bluetooth.

Searching for Charge 3 .... 

never found.

Mine is less than a year old so hopefully I can get a replacement or some other fix.

[krmc]

if you have the Fitbit inspire make sure you clicked on the inspire and not the inspire HR if you still can not connect with the FitBit Inspire HR instead of just the inspire there is a difference.

[remmie]

I’m equally frustrated. This is my second Fitbit but now randomly won’t sync. I’m thinking of dumping it.

[SunsetRunner]

My ionic says pair your phone... But cannot find phone and phone says ionic not configured correctly..... All after an update..... Now saying incorrect pairing key.....

[zeitlerd]

I tried everything recommended then I read that going into settings for Fitbit on your mobile device and turning Bluetooth off and the on might work. I tried it as a last ditch effort and it worked. 

[ndegan]

none of this helps

[Rascal2015]

I am up to date on IOS 13.3 on my iPhone 11.  FITBIT charge3 is not recognized in phone Bluetooth settings.

i tried turning Bluetooth off and on - no change.

i tried to shut down and restart phone - no change.

i tried to turn on all-day sync and it just crashes, turns off, and tries to sync.

it will sync, but if I try again it says it can’t connect.

what next? Please!

[barbarahollis]

can not get my blue tooth to work

[Jjraverbaby]

Same happened to me all that money for 2yrs of it working! Such bad customer service and care! I’m so cross with Fitbit my loyalty definitely questioned! This is my 3rd Fitbit I won’t be buying a 4th! 

[Caudio2457]

My charge 2 was visible in the Bluetooth settings but would not pair. However somehow the app is working with the charge 2 so in other words the charge 2 did not seem paired because it's not showing in my Bluetooth paired devices, but it is because it is showing updated on my phone that March my wristband. I just got Android 11 on my pixel 3.