Charge not synching with Fitbit app

[junet]

After completing an upgrade on my phone, my fitbit charge will synch to the app.  it says it cannot  connect to fitbit.com.  i have tried turning bluetooth off and on, restarting my fitbit, powering off phone and have not no luck.  let me know what else i could try!  thank you

[mail]

I have the same problem. My Charge HR do not sync with the Fitbit app on my phone. Last synk tudey 06:53 now it is 21:55. What to do?

After restarting my phone once more the sync was ok.

[grandmapat]

I restarted my phone but that didn't work.  My last sync was Thursday at 6:50PM also.  Who can I talk to?

[Mariotti7]

Having the same problem

[anarbato]

I have the same problem. It has Bennett more than two days since syncing it the last time. I hope someone can offer a solution. 

[MarlenS]

Hey @junet, @mail, @grandmapat, @Mariotti7 and @anarbato, it's nice to see new members in the Community! 

It's really odd that your Fitbit suddenly stop syncing. to fix this issue, please follow these steps in the order it appears:

1. Uninstall and reinstall the Fitbit App.

2. Turn off the Bluetooth, WiFi or mobile data and phone.

3. Once the previous steps are done, restart your Fitbit following @AlejandraFitbit's instructions.

4. Turn the phone, Bluetooth and Internet connection back on and try to sync again.

If the previous steps does not work, you can also try the syncing process with a different mobile device or use the computer by downloading the Fitbit Connect software.

Let me know if this works. 

[patsypj1]

Thanks for the ideas to sync.  I followed the directions twice and still can't get the app to sync to my charge HR.  Thanks!

[MarlenS]

Hey @patsypj1, thank you for joining the Forums! Thank you for the time to try the troubleshooting steps, since you already tried all the steps, my suggestion is to contact our Support Team so they can take a look to your account and tell you why the Fitbit is not connecting with your app.

Keep me posted! 

[Maverick007]

I have tried all the trouble shooting step but still wont sync today it worked fine yesturday this seems really odd and frustrating aby ideas would be a great help thanks

[MarlenS]

@Maverick007 it's great to see that you've visited the Fitbit Community! 

Since you already tried all the troubleshooting steps to fix the syncing issue and nothing worked, my suggestion is to contact our Support Team so they can take a look to your account, tell you why this is not working correctly and give you the best solution for this matter.

Let me know the response from them! 

[patsypj1]

Will do! Thanks!


Sent from my Verizon, Samsung Galaxy smartphone

[Sheilatt]

i have a fitbit HR that i have used for 2 or 3 years. My sister purchased me a garmin at Christmas (which i donot like). My HR had run down and i have recharged it as of yesterday but i cant get it to sync. I cant do a restart because the side button broke off about a year ago. can you help?

[Paula1234]

Hi thanks for them tips but tried most of them apart from delete app and then install again but don't want to lose Fitbit data and it says I will 😫 Already tried it on another device and the same thing happin

[Paula1234]

Hi thanks for the tips tried them all except delete app and then install again says will lose Fitbit data and don't want that even tried on another device and same thing happening, so not my iPhone that is the problem. Feel lost without it. 

Moderator edit: word choice

[ashes2ashes]

It never paired, but I could set an alarm that worked... But when the alarm went off, it zeroed all my settings.  Duh.  But it saw that it recognized that the charge HR now has a full battery and I was able to change the greeting.  It's trying, but it ain't there yet...

[patsypj1]

LOL! I feel your pain!! Thanks!!


Sent from my Verizon, Samsung Galaxy smartphone

[MarlenS]

Hello @Sheilatt, @Paula1234, @ashes2ashes and @patsypj1, hope you're doing great!

@Sheilatt sorry for the delay response, I've been in touch with our Support Team and they will send you a follow up email to let you know what is the next step to get you back on track.

@Paula1234 I noticed that the customer service already handled your case, if you have any other questions please let me know.

@ashes2ashes have you tried the steps I posted above to fix the syncing issue, if so and you're still having issues please let me know and share as many details you can so I can help you out.

I'll be around! 

[AlokM]

Do we lose data when we un-install fitbit app and re-install it again?  I would have thought the app would sync from the web servers.  Isnt it?

[MarlenS]

Howdy @AlokM, a warm welcome to the Fitbit forums. You're right actually, the information is saved in our database, if you use different devices to check the Fitbit account the same information is going to show up. As long as you sync the tracker, the information is going to be saved in your account.

Hope this answers your inquiry, I'll be around. 

[Steve118]

I've been having the same problem for a long time. Now it's just a watch