Charge stopped syncing

[melan1992]

I can not figure out why my Fitbit Charge has stopped syncing with my phone.

Moderator edit: format

[SunsetRunner]

Same problem! I finally had to contact support and am still waiting for a reply.

[patchesfd]

Mine stopped syncing yesterday. It doesnt want to connect with anything.

[Kori]

Same!! So annoyed!

[SteadyGirl32]

Same for me, going on three days now. Grrrr

[GrammyMax]

Spoiler

Sounds like it is something on their end.  Mine stopped tracking anything Sunday morning, my time on the fitbit was 3 1/2 hours behind and would not sync yesterday.  Finally after uninstalling, reinstalling and resetting it did sync at 9:00 last night.  Nothing since then.  I lost all data from Sunday and Monday even though it was on last night.  Nothing for today.  Hopefully they can get this figured out soon.  I also contacted through email and they suggested doing the things I've allready tried so am waiting for another response.

[GrammyMax]

Why is my comment title spoiler ;-)? 

[cliffy124]

Same here, it will only sync if connected to the power cord. I think this is a continuation of the found more than one tracker problem. I think it took FITBIT about a week to acknowledge the problem, and another to fix the problem. This type of service may be why the HR is in the 120's at Target. Is this so they can get more information on us?

[melbourne1]

my Fitbit is not syncing ! Come on guys.. get the issue fixed NOW

[funibair]

I thought it was just me!  Mine stopped synching 4 days ago

[Xmich]

Hadn't synced for 3 days. Why hasn't this been fixed. Reading previous posts, it's obviously been a problem. Could we get an email update, at least??

[TandemWalker]

Are you sure @funibair? Because when I look at your profile, your steps seem to sync just fine every single day, including today. What device are you using to look at your dashboard?

TW

[Fastwalker789]

My Fitbit is not counting steps anymore. It used to but stopped. Also when setting it up it does not vibrate when tapped although it is fully charged. I have restarted it as suggested but it still doesn't work. Please help.

[funibair]

Yes I'm sure - it stopped syncing sometime on Wednesday. I chatted with customer service after I posted this and they were not helpful at all. I had to reset my Fitbit 4 times over the course of 4 hours and it finally reset and started syncing. It went back and synced the previous days though. Thank goodness

[Fastwalker789]

So, you're saying I should try the reset procedure several more times?

[SunsetRunner]

I have tried resetting both my phone and computer three times and it still does not sync. I have contacted support via email again, 17 feb, and still no reply

[funibair]

It is what finally worked for me. I'm very frustrated though. I have had nothing but problems with my Fitbit since I got it. 😞

[Muldoon]

My Charge stopped syncing this morning. I didn't see any helpful suggestions to fix this on your Web site. I've had the device for 5 months--is that it's usual life span?

[Janey88]

I've only had mine for 12 hours and it won't sync and after charging it for 2 hours, only lasted 15 minutes 😳. I knew I should've got the Apple Watch

[wokingthewok]

I'm beginning to think it's all just a big scam. Can't even be sure it's the least bit accurate. I was using a free app on my cell phone that was much less trouble than this. The Charge tracker tells me almost nothing. If it doesn't sync with the PC app what is it good for?