Charge with super dim dispay

[LyndMc]

My Charge worked fine until I let it sit dead for an extended period. Now it charges and syncs but it’s so dim I can’t see it unless I’m in a dark room. I’ve done multiple factory resets and I’m guessing it’s toast. Any suggestions? 

[AlvaroFitbit]

@LyndMc It's great to see that you've visited the Fitbit Community!

Let me help you with this and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

[ard565]

Hi @AlvaroFitbit ,

I am very new to this community. I have the same issue with LyndMc. I did not use my charge for almost a year. it charges and syncs but the display is so dim. haven’t tried any resets. Hope you can help fix the issue. 

[LyndMc]

You can try the same fix that I did, many have had success with it.... unfortunately I did not.

*Plug in your Charge
*Hold down the button for 2 seconds and pull out the cable while continuing to hold the button in.
*continue to hold the button in for 7-10 seconds then release, press and release again.
*your tracker should flash ALT on the screen then give a white rectangle.
*press and release again and it should start vibrating for about 15 seconds or so.

I’ve done this multiple times with mine, sometimes the word ERASE shows up, sometimes Error 000011 shows up. Your tracker should now say 0.00. This is a factory reset and you’ll have to set it up again in the app.

If you call Fitbit tech support, and bless you if you do, you won’t understand a word the tech says mixed in with horrible phone connections that blanks out 2 of every 3 words. My wife couldn’t take it, she had to leave the room when I was on the phone with them. The support is from India, the guy was nice enough but he was obviously reading from a manual. The good thing is, when they give up on your tracker they will give you a code good for 30 days to buy a new tracker at 35% off even with your tracker is out of warranty.

Lynd

[LyndMc]

Alvero, I/tech support have given up, I guess it will need to be replaced. I’m guessing my issue was caused by a long period of discharge since it worked just fine before. 

I have looked on the website but the one listed that I would consider.... charge 4, is on sale but you can’t choose it on the website. The special addition charge 4 is showing up when I pick the non-special version. 

[AlvaroFitbit]

@ard565 It's nice to have you on board!

Let me help you with this. Since you haven't tried any troubleshoots I suggest you check this article to restart your tracker.

@LyndMc thank you for your reply and sorry to hear about this.

If you are having issues with the discount code then please reach out to Support  (you can use the email you got from them if you don't want to call them) to ask them what it is happening with it.

Keep me posted.