help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge2 Problem with setup.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2019 18:06 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-13-2019 18:06 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

I am trying to set up an old Charge2 on my wife's phone. FB keeps telling me that her E-mail address is associated with another account and won't let me use it. I tried an alternate E-mail and got the same message. How do I delete a Fitbit account that doesn't exist?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-14-2019 10:57 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

‎07-14-2019 10:57 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

@Rainman76, welcome! It's great to see you around!

Let me help you setting up your Charge 2. You can try recovering the password for the email address you are using. After this either setup the device or delete the account.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-14-2019 14:06

‎07-14-2019 14:06

old charge 2 has not been used for a year. How do I reset time ?

Best Answer
0 Votes

‎07-14-2019 14:10

In response to jdcmwc

‎07-14-2019 14:10

Hello

Make sure the Fitbit device syncs with your phone/laptop, the time will automatically get set.

Best Answer
0 Votes