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Charge2 doesn't sync without wifi

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‎08-11-2019 16:32 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-11-2019 16:32 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

My Fitbit syncs only when the phone is connected to wifi, will not sync on mobile data. Keeps on giving the error message 'no internet connection' even though the mobile data is on and working. I have been having this problem for over a year. I was promised that it would be fixed in the next release etc etc but has never been addressed.

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‎08-12-2019 12:45

‎08-12-2019 12:45

@Adya21, welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Charge 2 not syncing without wifi connection. Have you tried a different mobile network just to test this out? Also try with a friends or relative's phone. Additionally try resetting your network settings on your phone and see if this helps resolve the issue.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-13-2019 21:45

In response to AlvaroFitbit

‎08-13-2019 21:45

Hi,

 

I have tried all these multiple times. Nothing works. Even changed my phone last year but to no avail.

 

Thanks

Adya

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