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Charge4 won't update or sync

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‎08-24-2022 08:46 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

‎08-24-2022 08:46 - last edited on ‎12-14-2022 13:55 by Fitbit Moderator

Charge 4 worked UK first thing this morning but now has black screen with white line which never updates. Have tried changing the clock screen but it won't sync to a new clock and just stays stuck. Have tried factory reset no joy. Turned off and back on bluetooth no joy... What else can I do?  I also tried cleaning the back and the charger as that worked in the past too but still no joy.

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3 REPLIES 3

‎08-28-2022 18:46

‎08-28-2022 18:46

@Clematis1 , Nice to see you here. 

 

Thank you for your message and efforts. 

 

In your case, the next step is to give our team a call or chat with them so that they can verify your case further. 

Here you'll find our contact options. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎10-28-2022 13:52

In response to JuanFitbit

‎10-28-2022 13:52

Thanks Juan, just to update the fitbit team took my Charge 4 back and fixed it.  

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‎10-30-2022 18:30

In response to Clematis1

‎10-30-2022 18:30

@Clematis1 , Thank you for your reply and good news. 

I'm glad to read that everything worked out and you are back on track. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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