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Clock face won't sync

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‎05-24-2020 06:16 - last edited on ‎09-16-2020 19:47 by

‎05-24-2020 06:16 - last edited on ‎09-16-2020 19:47 by

Hello,

I got a brand new Fitbit Charge 3 and I am trying to change the clock face. I selected my option and it just spins. Nothing happens. I have a supported phone. How do I fix this?

Thank you.

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6 REPLIES 6

‎05-24-2020 06:19

‎05-24-2020 06:19

Hi @AlyM,

 

Have you cleared the Fitbit app cache on your phone?  Is your phone's Bluetooth on?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎05-24-2020 06:28

In response to DramaQueenDiva

‎05-24-2020 06:28

My Bluetooth was on and I did clear the cache. I still have the issue.

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‎05-24-2020 11:14

‎05-24-2020 11:14

Same here... I'm lucky that I was able to sync again yesterday, after 10 days. I had to uninstall and reinstall the app. Unfortunately, it looks like it's not syncing today. I gave up on the clock face, keeps spinning for me too, but the battery is full. 

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‎05-24-2020 11:41

In response to BetStuf2020

‎05-24-2020 11:41

Well that is super irritating. Mine seems to be syncing for the steps and that stuff. If I can't get the clock face to work I'll have to send mine back as I partly use it as a watch. Maybe I will try to reinstall the app as you had done.

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‎05-24-2020 15:24

In response to BetStuf2020

‎05-24-2020 15:24

Reinstalling the app seemed to solve my issue. Thank you for the idea! Hopefully you can find some resolve for yours. 

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‎05-26-2020 07:58

‎05-26-2020 07:58

Hi, had the same issue driving me mad having just purchased the Charge 3.

I fixed my clock and app issue by updating my Fitbit iPhone App via the Apple Appstore and everything works correctly now. 

The Fitbit update is a complete change to the screens and features!

It also nags you to "upgrade" to their Premium version...plus a Covid-19 icon.

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