Connected GPS accuracy

[Batbit]

Hi

My Mapped routes using connected GPS are always higher than using the Mobile run App.  If  do a run directly using the APP and not the watch it seems more accurate and agrees with MapMyrun and even Google maps, but when I use the watch it states that connected GPS is on, shows the map etc but distances are different. I have updated the APP using the latest Firmware etc but for example i runa route and it will say 9.6Km on the Map when using the watch and on the same route say 8.5Km using the App direct from the phone. 

I have seen some similar topics from 2016 but thought this would be fixed they both GPS on the same phone but taking different readings. Does Connected GPS really use GPS or is it just to show the route and the step count does the distance?

Cheers

[AlvaroFitbit · Accepted solution]

@Batbit Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Connected GPS distance is incorrect. Currently there is a bug that affects the distance calculation. The team is investigating this but at the moment there isn't a resolution so I can only ask for your patience while this is resolved.

I'll be around!

[LoriSunrise]

I'm experiencing the same issue. Would love to have this fixed

[Batbit]

Connected GPS is why I got this Fitbit in the first place. its alot better to check your progress on your wrist rather than wait for an app to give voice Prompts.

Well played fitbit scammed me good. I have rid myself of the device and will be getting a GARMIN.

[BeachG]

Also having the same issue except I generally run 12 km, the app on my phone says 12 km but fitbit generally will claim that it is 11 km. Once or twice it credited me for 13 km. The funny thing is that fitbit was always just as accurate as my phone up until a couple months ago. 

Why is this bug taking so long to fix? Does Fitbit actually care about the quality of their product now since they have already established themselves? Most exercise enthusiasts and athletes care about the accuracy of their activity trackers. The fact that this is still an issue really shows where fitbit's priorities are.

[Angeh79]

I just started experiencing this as well.  My usual 3 mile route that I have been running for years is now suddenly 4/10 shorter when logged on my watch. Mapmy run is consistent, however even my average pace is off by almost 45 seconds.  How is this still an issue? Totally disappointed.

[Doeterniettoe]

Dont bother, the "team" is aware of this problem since 3,5yrs... Check out the other posts about this problem!

Topic 1

Topic 2 

[socal13]

I just purchased 2 Charge 3 devices and the GPS is not accurate, or consistent.  My wife and I walk the exact same route, together, every morning and get different results for the distance, sometimes as much as 1/2 mile different.  The fitbit displayed GPS map is always correct, but the locations for the splits and the reported distances vary all over the place, FOR THE SAME EXACT ROUTE every day.

I've read about 20 pages of people with the same issue, on multiple fitbit threads, and no solution from Fitbit.  This is pretty pathetic - something as simple as logging the GPS data from the phone into the Fitbit app is not rocket science.  Come on, Fitbit, lets get this fixed.

Android, Galaxy S9, S9+

[CharleyWA]

Can we get an update on this bug? It's 3 1/2 years since the original post and this problem still exists. If you can't fix it, can you provide more information about the nature of the bug, e.g. is there a factor we can multiply the Fitbit distance reading by to get the actual distance, or are there things we can do with our trackers or our phones to improve the accuracy? Thanks!