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Connection issues

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‎10-31-2019 19:07 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-31-2019 19:07 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

My charge 2 is no longer connecting to my phone. I tried restarting my charge 2, but it didn't connect

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7 REPLIES 7

‎11-01-2019 05:19

‎11-01-2019 05:19

I'm having the same problem and haven't found anything on it. Mine started doing this 3 days ago.

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‎11-01-2019 10:37

‎11-01-2019 10:37

Having same problem with my Charge 2!!!!! No response from Fitbit!!!!!! Waiting for us to buy new I guess!!!! FYI....not going to happen

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0 Votes

‎11-02-2019 05:31

In response to Drgnprnc1

‎11-02-2019 05:31

Mine stopped connecting at the same time. None of the suggested fixes have worked for me. 

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‎11-02-2019 06:00

In response to Jcg3

‎11-02-2019 06:00

 I was talking to them for over a hour yesterday!!!! Went through a s%^t house of stuff!!! Nothing worked!!!! Their answer was “wait for next update on Fitbit and phone!!!” This is my wife’s!!! I have the exact same setup and mine works fine!!! Time to move to another brand I guess!!!

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‎11-02-2019 09:05

In response to Hammer48

‎11-02-2019 09:05

Hmm, not very encouraging. Random stuff can be hard to fix. Thanks for the
update.
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‎11-10-2019 06:30

In response to Jcg3

‎11-10-2019 06:30

Yep, still waiting for the update.... still have a dead Fitbit!!!

Sent from my iPhone
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‎11-10-2019 07:35

‎11-10-2019 07:35

Mine hasn’t been sending text notifications ever since the iPhone update. I’ve went through every troubleshooting fix I can find. Still nothing. I may or may not get alerts for calls. 

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