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Cracked Charge 2 screen

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‎02-11-2019 04:53 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-11-2019 04:53 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Fitbit is 2 years old, so out of warranty. I have a crack running down either side of the screen. I would like to purchase a replacement screen. 

 

 

Moderator edit: updated subject for clarity

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‎02-12-2019 00:18 - last edited on ‎02-19-2019 09:23 by Fitbit Moderator

‎02-12-2019 00:18 - last edited on ‎02-19-2019 09:23 by Fitbit Moderator

Unfortunately, the screens can't be repaired or replaced. 

 

The warranty in the UK is 2 years from purchase so could it be that you are still just covered? I suggest contacting customer support to check your status and discuss your options: contact.fitbit.com

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‎02-19-2019 09:34

In response to SteveH

‎02-19-2019 09:34

@KimleveyUK A warm welcome to our Community! Sorry to hear about your damaged Charge 2 screen. As @SteveH said you can let our support team know about this so they can review the warranty status and provide options. You will get an email from them.

 

Let me know how it goes!

Alvaro | Community Moderator

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