Cracked Screen

[SunsetRunner]

The screen has cracked in 2 places all the way down the centre and on the left hand side on my fitbit 2. It still works fine but I would like to get the screen replaced. Any ideas please

[Sammii1977]

I do worry now I've taken replacement whether it will happen again due to
the design fault. I doubt they would replace again 😞
Maybe I should have paid the extra a bought a newer one.

[RicardoFitbit]

Hello! Thanks for your replies and updates @SunsetRunner and @Sammii1977.

Thanks for your comments and sharing your experience with our Charge 2 device. If you have any additional questions about how our limited purchase warranty works, I recommend to check our full warranty policies here: Return Policy and Warranty.

Don't hesitate to ask me any additional questions you may have.

[Stoop]

I hear the 3 screen is not that good either. There’s a thread in here somewhere.

[RicardoFitbit]

Welcome back @Stoop thanks for your reply. Pardon me for the delayed response.

Thanks for your comments and the information that was shared on this thread. Please do not hesitate to contact me back if you need anything else, I'll be here to answer all your inquiries.

I'll be around. 

[AthenaS]

My screen cracked after a year and a half of being very careful. I have no idea what caused the crack. What options do I have?

[SunsetRunner]

Mine was the same. You need to contact customer services. They won't give you a replacement as out of warranty but they did offer a 25% discount on a new one. Mine still works so going to keep it until I need a new one then I'll look for another make.

Get Outlook for Android

[RicardoFitbit · Accepted solution]

Hi @AthenaS welcome aboard! I'm here to give you a hand with your concern. Thanks for your reply @SunsetRunner and for continue participating in our forums.

 @AthenaS Thank you for bringing this to my attention. I'd like to let you know that our Support team contacted me and informed that they already provided you with assistance regarding this concern. If you have any additional questions about the resolution that was given, please contact them back for more information.

@SunsetRunner Thanks for sharing your experience with our Customer Support team and your device, don't hesitate to ask me any additional questions you may have.

I'll be here guys!

[JemiMoy]

Interesting to hear others say it happened without having a big hit beforehand, as I noticed mine had cracked after having put it in my bag so it wouldn’t get wet. I thought it was my fault and perhaps I’d unknowingly knocked it. However it still works without any issues. I’m a little disappointed  to hear it can’t have the screen replaced like a phone. I’ve tried a glass cover to protect the screen more, but the surface seems to be uneven so the screen protection ends up getting dust under it and not staying on well at all. Will wait until it stops working before I replace my FitBit. 

[Ravengirl]

Not a glass screen protector, as the face is curved. Use a screen protector
made especially for Fitbit Charge 2. There’s 6 in the box and they are easy
to put on, last a long time, and keep out any water.
--
Do Not Judge,
You Don’t Know What Storm
I’ve Asked Her To Walk Through.
God

[202]

What you need is a TPU (thermoplastic polyurethane) screen protector.  They are flexible, somewhat elastic, and somewhat self-healing.  Often claim to be military grade.  Inexpensive.  Work well on screens that curve.

I have used Xtremeguard on all my electronics for years.

https://www.xtremeguard.com/

There are many other companies that sell them.  Choose whatever company and price you like.

[RicardoFitbit]

Hello guys! I'm here to continue providing assistance, my apologies for the delay in responding. A warm welcome to our Community Forums @JemiMoy. Also, I'm happy to see you again participating in our forums @Ravengirl and @202, welcome back.

@JemiMoy Please note that every experience with the Charge 2 device is different. however, I'm sorry to see that your Fitbit screen is experiencing the same situation. Even though the actual screen cannot be replaced, I'd like to let you know that our Support team was contacted on your behalf to receive further assistance with them according to our warranty policies. That said, please keep an eye to your email for their reply, they'll be in touch with you soon.

@Ravengirl @202 I'd like to appreciate your comments and suggestions, your willingness to help other users with alternative options are always appreciated. 

I'll be here if you need anything else, don't hesitate to ask me any additional questions you may have. 

[Flgal23]

I just found a crack in my Fitbit Charge 2 last night.  It's still working but I'm concerned it will get water into it while I'm traveling this weekend.  Any options for replacing the screen?

[Ravengirl]

I don’t need one, I have one. I was answering another person on what to get
for their cracked screen.
--
Do Not Judge,
You Don’t Know What Storm
I’ve Asked Her To Walk Through.
God

[Micantina]

Since December 2016 I have had two Fitbit 2 and both for no reason have cracked screens right down the left hand side it must be a fault with the watch, am now going to buy an Apple watch.

Have had two Fitbit 2 since 2016 and both have cracked screen from top to bottom for no reason. I won’t be buying another fitbit.

Moderator edit: merged reply

[Ravengirl]

Good idea, I won’t be buying any more Fitbit products.
--
Do Not Judge,
You Don’t Know What Storm
I’ve Asked Her To Walk Through.
God

[RicardoFitbit]

Hello again, I'm here to continue providing help. Welcome to our Fitbit Community Forums @Flgal23 let me help you out with this. Also, thanks for your replies and updates @Ravengirl and @Micantina. My apologies for the delayed reply.

@Flgal23 I'd like to let you know that I contacted our Support team on your behalf to continue receiving assistance directly with them, please check your email periodically for their contact, they'll be in touch with you soon. Take in consideration that at this moment is not possible to just replace the screen of your device, however, they'll provide you with more information to move forward.

 @Ravengirl Thanks for your feedback and clarification, you can always use "@" when responding to a specific user too, with this, the user will receive a notification of your reply.

@Micantina  Thanks for sharing your experience with us and for the comments that were submitted on your post, such information is always helpful for us to continue improving. Please let me know if you would like to continue receiving assistance with our Support team directly so I can contact them for you.

I'll be around.

[a1smith]

@Ravengirl 

Thanks for the suggestion on the flexible screen protectors in a 6-pack.  I just ordered some; maybe I can keep my Charge 2 alive, crack and all, for a somewhat normal lifetime.

Here is the link to order them for anyone interested.

https://smile.amazon.com/JETech-Screen-Protector-Fitbit-Coverage/dp/B07CNV988N 

Your post should be marked as the accepted solution!  😉

[Ravengirl]

Glad you found them. I hope they work for you to extend the life of your
Fitbit. So far the screen protector is holding mine together, we’ll see for
how long.
--
Do Not Judge,
You Don’t Know What Storm
I’ve Asked Her To Walk Through.
God

[RicardoFitbit]

Welcome back guys @a1smith @Ravengirl 

Great suggestions as an alternative way to continue using your devices! I'll be here if anything else is needed, I hope that your posts help other users that are experiencing the same situation here in the Community Forums.

I'll be around.

[Jamesoc3]

I’m having the same issue: one long and two short very cracks. Sounds like a pretty serious design flaw. Think I’ll go with alternative when this one dies.