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Cracked screen

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‎05-07-2019 03:15 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-07-2019 03:15 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

My Charge 2 screen has cracked overnight. Looks like this is a fundamental design flaw from what I've read, and has impacted loads of customers. 

 

It looks like Fitbit are aware that this is a fundamental flaw, but have they provided any remedy to the problem?

 

Its a real shame as I love the product & app experience. Would love to stay, but if the products are so flawed, and the manufacturer is not providing a solution, I'll take my custom elsewhere. 

 

 

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‎05-13-2019 12:46

‎05-13-2019 12:46

@SunsetRunner It's great to see that you've visited the Fitbit Community!

 

Let me help you with your damaged Charge 2 screen. For these issues please let our Support team so they can further assist you. I noticed that you already have a ticket with them so please work with them to find a solution.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-13-2019 13:44

‎05-13-2019 13:44

Mine has done the same. Two lines from top to bottom. I came on here to find a way to contact fit bit to get new screen and come across a post about screen cracking after flying. Mines just done it after flying back from america.  Very disappointed 

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