help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dashboard showing today's data on previous days

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2020 07:13 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-11-2020 07:13 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

About a week ago, I discovered when scrolling back to compare yesterday's data, it was showing today's data on distance.   It then started to show today's data for floors as well.   As I scroll back, it momentarily shows the correct data for the day in question, but quickly reverts to today's data, under the above two icons, despite showing the previous date.   I have disconnected and reconnected blue tooth.   Deleted and reinstalled the fitbit app. I have reset my fitbit and restarted the phone, but the problem persists

Best Answer
Labels:
3 REPLIES 3

‎06-16-2020 08:10

‎06-16-2020 08:10

@JaneB15 I hope you're doing well!

 

Let me help you with your Fitbit app showing current day's data on previous dates and thank you for troubleshooting this issue. I suggest you log out from the app, restart your phone and log back in. After this make sure your app has enough time to load previous days data as this is pulled from the Fitbit servers. Also try different connections, for example if you are using your wifi connection then try mobile data connection or vice-versa.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎06-17-2020 17:45

In response to AlvaroFitbit

‎06-17-2020 17:45

I'm having the same issue.  I tried the suggestions above but no luck.  When I scroll thru days, it will momentarily show the correct cal count but then reverts back to the current day's value.

Best Answer

‎06-22-2020 12:19

In response to LanglyFalls21

‎06-22-2020 12:19

Same issue here also.  I have been for a walk today and when I came home had 12,000 steps showing on my Charge 3, the time and date were the same as my iPhone.  I synchronized with the App on my iPhone and both  the App and watch then showed Zero steps for today and todays data is showing as Yesterday's data.

 

I have checked the region on my Iphone, App and they are correct.  I have rebooted my Charge three times, I have signed out of the App, restarted the iPhone and restarted App and synched and still the App & Fitbit show zero exercise for today.

Best Answer