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Dead Charge2

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‎06-14-2019 01:05 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-14-2019 01:05 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

I just sent this email to customer service.....any advice?

Hello,

I woke up this morning, and my Fitbit Charge2 was unresponsive. I charged it overnight on Wednesday (today is Friday for me). The green heart rate monitor lights are giving a weak flash, but not their usual strobe. The screen is completely black. I cannot get it to start by pushing and holding the button for 4 or even 10 seconds.

 

Troubleshooting attempted:
I verified the charger was plugged into the wall.
I plugged the Fitbit in to charge and made sure all ports and buttons were aligned.
I cleaned the back side of the Fitbit and charger with alcohol as suggested.
Still no change even after being cleaned and placed on the cleaned charging unit for 3 hours.

 

Please help with any further suggestions for troubleshooting. If the issue is not resolved, I would like a replacement per the terms of the warranty.

Thank you for your assistance.

Sincerely,
Marie 

 

 

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‎06-16-2019 10:15

‎06-16-2019 10:15

@MarieDE It's great to see that you've visited the Fitbit Community! Sorry for the delay in my response.

 

Let me help you with your Charge 2 and thank you for troubleshooting this issue. Since it persist please let our support team know. I noticed that you already have a ticket with them so keep working with them to find a solution as only them can issue replacements.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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