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Deleted account first, can not set Charge back to factory settings

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‎03-08-2019 14:35 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-08-2019 14:35 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Stupidly we deleted the Fitbit account first prior to un-pairing with the Fitbit Charge 2.  We have set up a new account but cannot for the life of me reset the Fitbit to the factory settings. From what I can make out the Charge 2 does not have a manual option like the older models 

 

Im pulling my hair out trying to find a solution.  Any suggestions welcome.  🙂 

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‎03-08-2019 14:44

‎03-08-2019 14:44

Welcome to the forums!

 

Have you tried to disable Bluetooth from your Phone? After doing so Shut down and go back in

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-08-2019 14:53

In response to WendyB

‎03-08-2019 14:53

Thanks Wendy  - sorry I should have put in the header it's a Charge 2 - which won't turn off / shut down  from what I can make out.  Im trying to sink it with a new account 

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