Deleting messages

[Tasha19]

Hey how can I delete my messages? 

[SunsetRunner]

Hi @Tasha19. Which messages are you referring to? If it's the message notifications that come from your smart phone, you have to delete them from the phone itself. 

[Tasha19]

Hey there; with the deleting messages I was wondering about deleting them! Like say someone wrote you a message in your inbox messages! Wants to delete them

Sent from my iPhone

[SunsetRunner]

Ahhh, yes, those can be deleted. It must be done from the dashboard, where you read the messages. Here are the steps:

1.) Select the message or messages you wish to delete. See the yellow circle.

2.) Tap the three verticals dots at the top, right of the screen. See the purple circle.

3.) Tap Delete. See the red arrow.

I hope this helps. @Tasha19. Happy stepping!

[Tasha19]

Hey there I'm tryin to do that but I don't u see stand what u mean I click into the messages n nothin shows up 😞

Sent from my iPhone

[AlvaroFitbit · Accepted solution]

@Tasha19 Thanks for stopping by! I want to clarify that @SunsetRunner's instructions work for messages received in the community. If you are referring to messages received from friends where you also see the taunts and cheering s then I would like to clarify that they will disappear after 30 days but you can't delete them manually. 

If you still need help then please provide a screenshot of the messages you are talking about.

Let me know how it goes!

[Jenmckie]

Yes I would like to know how to delete messages manually where they can taunt and cheer. I have messages from months ago that are still showing 

[Rich_Laue]

@Jenmckie your answer may be found in @Alvaro Fitbit'post imeadiatly above yours, after 30 days they will disappear. 

[Jenmckie]

I have messages that are well past 30 days that show up. There are others but these are the oldest ones... any help to get them deleted?

[AlvaroFitbit]

@Jenmckie It's nice to have you on board! As @Rich_Laue pointed out in my previous post I said you can't delete messages but this shouldn't be happening. Try logging out from the app, restart your phone and then log back in. This should help update your data.

Let me know how it goes!

[Jenmckie]

Worked! Thanks! 

[AlvaroFitbit]

@Jenmckie Thank you for getting back and let me know that this worked for you. This can definitely help other members in the same situation so thank you for your reply.

I'll be around!

[exerciseteach]

The solution to old messages in the notification said that the messages  (and taunts and cheers) would be removed after 30 days. I have messages on my charge HR that are over 100 days old....none have been deleted. How can I make sure they get deleted?

[exerciseteach]

I saw the message about logging out of the app to update and remove old taunts, etc.....what if I don't know how to get back into my app?  I'm afraid to log out for fear of not being able to get back in.

[AlvaroFitbit]

@exerciseteach It's great to have you here! To log in you just need to know the email address and password used to create your account so when logging into the app you just enter this information. Please try my suggestion and follow these instructions to log back into your app.

Let me know how it goes!

[Deztopstylist]

This does not work for me 

[AlvaroFitbit]

@Deztopstylist Thanks for joining us! Do you have messages older than 30 days? Which phone do you have? What exactly did you try on it? Could you share a screenshot? Did you follow the instructions on my previous post?

Note that messages will be deleted automatically after 30 days but can't be deleted before that.

I look forward to your reply.

[exerciseteach]

I have messages from several months ago so my messages are not being deleted after 30 days...I have some that have been there for nearly a year.  Any other ideas???/

[Deztopstylist]

These msgs are from 85 days! Cannot delete!! 

[Mikeyt917]

I have messages that are wayyyy older than 30 days - why haven't mine disappeared?